director of financial aid office manager contractor resume example with 17+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Results-driven [Job Title] successful at optimizing administrative procedures to control costs and improve operations. Experienced in building positive relationships with students and teachers to underpin sustainable policies. Natural leader and analytical problem-solver with articulate communication style.
Skills
A/P
Agency
Budgets
Contracts
Data base
Database
Special events
Financial
Forms
Fundraising
Human resources
Insurance
Laundry
Director
Meal preparation
Memory
Office
Nursing
Nursing home
Payroll
Policies
Development of policies
Presentations
Procurement
Quality
Receiving
Reporting
Staffing
Workshops
Quality processes
Product presentations
Accounting
Rapid 10-key data entry
Lifesaving measures
Order preparation
Issues resolution
Infection control standards
Process analysis
Billing and coding
Process and procedure development
Report preparation
Verbal communication
Rapport and relationship building
Growth planning
Onboarding
Financial controls implementation
Product delivery
Partnership development
Equipment operations
Event promotion
Reservation setting
Communications
Employee management
Intake and discharge
Task delegation
Accounts payable and receivable
Contract negotiation
Goal development
Workplace safety
Trend tracking
Skill development
Administering tests
Quality assurance requirements
Risk assessments
Schedule coordination
Credit card processing
Order processing
Case assessments
Statement review
Negotiations
ERP systems
Inventory tracking
Invoice and payment processing
Business growth and retention
Balance sheets
Sales strategies
Facility maintenance
Billing and invoicing
Volunteer recruitment
Concept development
Proofreading
Experience
07/2011 to CurrentDIRECTOR OF FINANCIAL AID / OFFICE MANAGER, ContractorCare Initiatives | Red Oak, IA,
Dynamic, private vocational school).
Recommends changes and implements departmental policies and procedures to increase efficiency of operations and meet changing regulations.
Planned the operation of the Student Financial Assistance Office.
Efficiently prepares financial aid information for presentations and student workshops.
Analyzes financial aid applications to determine eligibility for award.
Compiles budgets and statistical reports regarding financial aid to recommend equipment, supplies, staffing and to report on activities.
Assist with month end closings and monthly A/R and A/P reporting.
Oversees a $2.5M department.
Accomplishments:.
Developed extensive guideline for day-to-day operations for financial aid department.
Increased enrollment by 50% with one year.
Developed customer data base for tracking all students.
04/2012 to 09/2012ASSISTANT ADMINISTRATOR, ContractorSOUTH SUBURBAN REHABILITATION CENTER | City, STATE,
287 bed skilled nursing home with an Alzheimer and memory care program).
Recommended new hires and promotions, directs, evaluates, and adjusts grievances for all assigned positions, including direct and indirect reports.
Developed and maintained short term and long term operational plans consistent with industry standards and regulations.
Developed, integrated, and evaluated ancillary programs which ensure quality of life services offered to residents.
Evaluated quality and effectiveness of services and operations, and proactively engages in performance improvement initiatives.
Interacted with residents, family members, employees, and volunteers to ensure high levels of satisfaction in all aspects of services and operations.
Monitored budgets and procurement contracts.
Provided oversight and coordination of special events and fundraising activities.
Accomplishments:.
Reorganized the entire structure of the laundry process decreasing the loss of personal laundry by 15%.
Developed process for receiving personal property.
Decreased meal preparation by 5%.
01/2008 to 01/2012ADMISSIONS COORDINATORTABOR HILLS | City, STATE,
Conducted tours of facility for prospective residents whether walk-ins or scheduled admissions.
Received all patient referrals when called directly into the facility, disseminated the information to the Director of Admissions and follows up accordingly.
Assists Director of admissions to contact families of potential residents and invite for tour.
Tracks pre-admission referral activity daily.
Assist with arrangements and confirmation of all admissions.
Assigns attending physician.
Verification of payor source, i.e., Medicare, managed care, Medicaid, Insurance.
Obtain prior approval number from payor on a per case basis when authorized.
Order specialized equipment as indicated,.
Tracked acute hospital admissions to ensure readmission of patients.
Managed the admission process.
Assisted with planning and development of policies and procedures.
Developed relationships with other healthcare organizations.
Accomplishments:.
Increased admissions by 15%.
Increased referrals by 10%.
12/2003 to 01/2008NURSING & HR STAFFING COORDINATORCOLUMBUS PARK NURSING & REHABILITATION CENTER | City, STATE,
Maintained staffing operations for nursing department.
Obtained daily staff requests and fill them efficiently.
Upheld accurate system for tracking staff over a variety of shifts.
Coordinated staff to meet the organization's requirements.
Monitored overtime accumulation and attendance of employees.
Conducted interviews and orientations.
Provided facility tours to newly hired employees.
Tracked and document all in service training sessions.
Conducted competency checks on new and existing employees.
Maintained schedules for rotating staff.
Secured coverage for vacancy shifts.
Verified payroll accuracy.
Processed employee vacation requests.
Maintained all human resources files and background checks for all nursing staff.
Accomplishments:.
Developed staffing computerized database.
Decreased the number of agency staff being used by 50%.
Created new staffing forms which resulted in a decrease of tampering with staffing schedules.
Education and Training
Expected in 2013 to to Master of Business Administration | Keller Graduate School of Management, Naperville, IllinoisGPA:
Expected in 2012 to to Master of Arts | Public AdministrationKeller Graduate School of Management, Naperville, IllinoisGPA:
Expected in 2006 to to Bachelor of Science | Business Management & AccountingNational Louis University, Chicago, IllinoisGPA:
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Resume Overview
School Attended
Keller Graduate School of Management
Keller Graduate School of Management
National Louis University
Job Titles Held:
DIRECTOR OF FINANCIAL AID / OFFICE MANAGER, Contractor