Results-oriented professional bringing more than 16 years of wide-ranging experience executing measurable marketing campaigns, hospitality events ranging from gifting suites to retreats to high-asset client off-sites. Experienced in relationship building, client services & retention, marketing communications, and project management.
Retention and reactivation strategies
Exceptional communication skills
Strong client relations
Brand development and management
Excellent interpersonal skills
Microsoft Outlook, Word and Excel
Director of Elite Client Services & Management, 2008 to 2011 Octagon Worldwide, Inc. – Mclean, VA
Achieved company objectives by leveraging internal resources and collaborating with colleagues.
Developed and implemented creative, cost effective programs which increased client retention rates by [Number]% compared to the prior year.
Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
Maintained regular contact with clients, including visiting clients' homes.
Cultivated effective partnerships with engineering, marketing, sales and customer support staff.
Traveled nationally and internationally to meet with customers and deliver clear company messages.
Box Office Representative, 1995 to 1996 Florida Marlins Baseball Club – Miami Gardens, FL
Responsible for the sale and distribution of game tickets, balancing cash receipts, credit card payments, including providing information regarding pricing, availability and seating locations throughout the ballpark, also worked home and visiting team will call all while performing range of duties according to established ticket office policies and procedures.
Demonstrated exceptional customer service in a fast-paced, high-volume, multi-cultural environment.
Served in the Ticket Office for two season following the 1995 Major League Baseball Lockout, and joined Community Relations for the 1997 season.
Community Relations Representative, 1997 to 1997 Florida Marlins Baseball Club – Miami Gardens, FL
Gathered and analyzed cultural, educational, social and demographic data about the community to guide local program development.
Communicated with individuals of all ethnic and cultural backgrounds on a daily basis.
Managed signed memorabilia utilized for community outreach and philanthropy.
Bachelor of Science: Communications, 2000 Florida International University - University Park, FL