Extensive Knowledge of State and Federal Collections Acts, Servicemembers Civil Relief Act and Federal Privacy Act
Strong conflict resolution abilities
Ability to make quick decisions in fast paced environments
Extensive experiance with MS Office applications
Strong written and verbal communications skills
Ability to effectively handle complex member matters
Prepared monthly Employee Schedules.
Trained and Managed a staff of six employees.
Managed and Oversaw the Repossession and Liquidation of 100-120 vehicles per year.
Worked Bankruptcy Accounts.
Foreclosed and Liquidated Consumer Mortgage Properties.
Been a part of two Sales of Recievables.
Forecasted and Created Charge Off Reports.
Created New Day-to-Day Protocol for staff.
Managed numerous vendors for Collection Related Activities.
Referred Charged Off Accounts to Attorneys and Collection Agencies.
Worked 75-125 delinquent accounts daily while meeting dollars collected and compliance goals.
Oversaw the Repossession and Liquidation of 60 vehicles per year.
Assigned and Measured Daily Assignments for team when Supervisor was out.
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