Enthusiastic Clinical Director proudly offering over 7 years' experience assigning caseloads, participating in meetings with clinical staff and ensuring that organizational policies are observed. I am eager to leverage expertise to develop teams with strong clinical and decision-making skills. Accomplished in helping set high professional performance standards leading to delivery of high-quality services.
Skills
Operating Plans Development
Decision Making
Time Management
Budget Development
Interdepartmental Functions Coordination
Critical Thinking
Employee Recruitment and Hiring
Employee Performance Evaluations
Employee Supervision
Service Utilization Improvements
Policy and Program Development
Verbal and Written Communication
Managing Patient Cases
Patient Relations
Clinical Standards
Treatment Service Implementation
Patient Care
Improving Clinical Quality Outcomes
Experience
01/2022 to Current
Director of Clinical ServicesState Of Massachusetts – Pocasset, MA,
Works strategically and collaboratively with members of the Psychiatry Leadership Team and clinical leaders across the organization to develop a strategic plan
Work to enhance service provider outreach and adoption, and successfully grow programs
Works to achieve and maintain adherence to MAHEC policies and procedures for all behavioral health services and daily clinical operations within the Department of Psychiatry
Works collaboratively and creatively to integrate behavioral health clinicians and non-clinical whole-person support staff across MAHEC
Develops and improves ongoing referral and triage systems as well as optimized workflows for internal and external referrals for care
Collaborates with MAHEC’s Manager of Population Health and leaders of other care/case/disease management programs within Mission Health Partners and beyond to create a well-integrated and seamless process and system for staff and providers
Educates and supports partner practices and organizations who wish to implement Peer Support Services, Collaborative Care or other behavioral health supports
Develops, directs, implements, and evaluates new and existing behavioral health service opportunities, prioritizing at-risk populations to enhance patient outcomes and collaborating effectively to ensure their positive integration across MAHEC
Supervises assigned staff to include interviewing, selecting, training, motivating, evaluating, counseling, disciplining and terminating in compliance with goals and personnel policies of MAHEC
Influences staff, physicians, and leadership by sharing knowledge regarding the value and appropriate use of behavioral health services
Monitors and supports QI efforts tied to the behavioral health management programs
Provides multi-disciplinary case consultation as needed
Collaborates with researchers and other program support to demonstrate value while streamlining the care experience
Ensures compliance with contractual, regulatory, and accreditation requirements
Provides clinical supervision for Licensed Clinical Social Worker Associates.
08/2020 to 01/2022
Manager of School Based Behavioral HealthCounty Of Humboldt – Eureka, CA,
Developed relationships with multiple schools systems in Western North Carolina leading to memorandums of agreement to provide school based therapy throughout the region
Provide clinical supervision, training and development of outpatient therapists treating children and adolescents in schools
Ensure day to day operations of behavioral health programs including direct services to patients as needed
Work with the medical director to develop and meet clinical and program goals
Interview, hire and evaluate staff
Work in collaboration with additional departments including billing, quality improvement and compliance to ensure compliance with all state, federal and local requirements and licensing
01/2019 to 07/2020
Behavioral Health Utilization Review CoordinatorOptions Family And Behavior Services – Burnsville, MN,
Provide clinicals information to all payors required by contract, rules or regulations of Mission Health
Monitor utilization and ensure appropriate reimbursement for services provided
Work cooperatively with inpatient treatment team including discharge planners, therapists and psychiatrists to determine appropriate level of services to move patients efficiently through the continuum of care while maintains high quality services
Complete InterQual clinical reviews for each pt to ensure appropriate level of care is being provided
03/2017 to 01/2019
Mental Health Clinician IIState Of North Carolina – Wilson, NC,
Provides emergency psychiatric and substance abuse assessments, diagnosis, and appropriate crisis intervention and support
Provides comprehensive first evaluations for patients requiring involuntary commitment including the completion of legal documentation
Completes referrals and placements to regional in patient psychiatric facilities and outpatient services upon discharge form the Emergency Department
Works collaboratively with Emergency department physicians, psychiatrists, and registered nurses to ensure safety and appropriate level of care to patients
Completes multidisciplinary rounding on patients, seeking safety groups, and individual brief solution focused therapy in the hospital setting
05/2017 to 12/2018
Child Services DirectorA Caring Alternative, LLC – City, STATE,
Provide Clinical Supervision to 25 staff providing mental health services to children and families
Develop and monitor implementation of department programs
Assist with development of program budgets and review monthly financial reports
Establish and maintain relationships with Managed Care Organization staff, provider agencies, personnel, community stakeholders and clients and families
Support, adhere, maintain, and enforce policies and procedures of A Caring Alternative, LLC.
05/2014 to 05/2017
Day Treatment TherapistA Caring Alternative, LLC – City, STATE,
Provide Individual and Group Therapy to clients weekly
Comprehensive Clinical Assessments and Diagnosis of mental health disorders
Collaborate with other mental health providers, schools, DSS, DJJ and natural supports to ensure appropriate level of care for students in Buncombe County Schools
Responded to crisis situations when severe mental health and behavioral issues arose.
Prepared and maintained required treatment records and reports.
Developed and implemented treatment plans based on clinical experience and knowledge.
Maintained confidentiality of records relating to clients' treatment.
Assisted individuals with stress management, self-esteem and issues associated with emotional and mental health.
Collaborated with mental health professionals and other staff members to perform clinical assessments or develop treatment plans.
05/2013 to 05/2014
Pediatric Transitional Care ManagerCommunity Care Of Western North Carolina – City, STATE,
Assessment of pediatric patients transitioning from inpatient setting to home
Referral to appropriate community resource to ensure compliance with medical needs
Collaborate with Medical Social Workers, Physicians, and nurses to ensure the most appropriate treatment plan for the patient
Develop care plan, goals, and interventions for patients and families who have medical and social needs
07/2010 to 07/2012
Day Treatment Site DirectorFamilies Together, Inc. – City, STATE,
Oversee 5 employees documentation compliance
Ensure employee compliance to CARF, CABA, and the NC state service definition of day treatment
Develop and plan daily therapeutic group activities that teach social, coping, school and anger management skills
Coordinate and facilitate child and family team meetings with Buncombe County Schools
Development, revision, and implementation of person-centered plan
Utilization review for day treatment services
Referral to community resources and higher levels of care related to mental health diagnosis
Complied with safety procedures and monitored team members for adherence to safety protocols on job sites
07/2007 to 07/2010
Family Service/Day Treatment CoordinatorFamilies Together, Inc. – City, STATE,
Provide supportive counseling to children and families with mental health diagnosis
Coordinate services for child and family such as psychological evaluations, outpatient mental health treatment, occupational therapy, enhanced benefit services
Provide 24 hour on-call crisis services
Develop, revise, and implement person-centered plan
Plan and facilitate community support group for adolescents in grades 9-12
Develop and implement therapeutic group activities for children in grades K-5
Kentucky United Methodist Home for Children and Youth
08/2003 to 04/2007
Youth CounselorMethodist Home For Children And Youth – City, STATE,
Supervised youth group members to maintain organized and safe environment.
Maintained safe and therapeutic environment by monitoring, supervising and engaging youth in daily routines and programming.
Documented actions and incidents associated with youth program participants.
Assisted youth with practicing coping skills to achieve completion of treatment goals.
Education and Training
Expected in 05/2013 to to
Masters of Social Work: University of North Carolina at Chapel Hill - Chapel Hill, NC GPA:
Expected in 05/2003 to to
Bachelor of Science: Human Services Montreat College - Montreat, NC GPA:
Certifications
Licensed Clinical Social Worker February 2016
Trauma Focused Cognitive Behavioral Therapy (Rostered Clinician) August 2016
NASW Clincial Supervior Certification June 2018
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