XCentric: Client Services Manager
Experienced Client services manager, Account manager (12+ years), B2B selling for delivering leading edge technology within the USA and Australia. With excellent success at building and transforming businesses through sales, customer relationships, implementing and executing aggressive strategies generating sales for accounts, marketing and sales enablement programs to drive product line to new and established customers allowed 40 + % growth year on year. Identifying new sales opportunities within existing accounts establishing long term client-account relationships. Strong ability to engage customers, communicating and understanding customers needs, providing solutions within accounts at all levels. Incorporating strategic planning, managing customer relationships, including conflict resolution, problem solving (behavioral business coaching). Excellent long term customer relationships,representing the Voice of the customer, including accountants, IT customers always providing professionalism at all times, having the customers best interests at the forefront of the account. Providing product expertise for clients with cutting edge technology, utilizing analytical program data management (SAP and Salesforce), to collate and present data to major decision makers. Becoming the preferred vendor, utilizing the sales cycle, excellent negotiation skills, managing multiple opportunities, influencing senior executive management and decision makers to close major contracts. Excellent interpersonal skills and an ability to engage, communicate and deliver business solutions at a high level, market share was 70%+ in a highly competitive market. Winning numerous awards including presidents club award winner in the USA Boston Scientific, Rookie of the year and global award winner for Intercontinental region (Asia Pacific, EU, Canada and Latin America) creating win/win solutions for organizations and corporations.
As a business development director in my own business, providing leadership and strategic direction to clients, including B2B selling, conflict resolution, acting as a liaison/coaching making recommendations and solutions for businesses. Utilizing my success in sales/marketing, customer and account management relationship development, strategic direction and sales programs to develop employees skill sets, improving performance, clients successfully achieved marketing and sales goals. While maintaining high team morale and energy, and a good understanding of cloud software and hardware, I would be very excited to be apart of the XCentric team providing new technology that will increase revenue, and market share for the corporation.
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