director of business dev operations inside sales resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Progressively expanded in leadership roles at a global organization representing the $1.4 Trillion business travel industry and $345 billion of global business travel and meetings expenditures annually from a combined six continents. As a Manager of Membership Engagement, oversaw portfolio of Fortune 100 Accounts (AMEX, Amazon, Google, Boeing, IBM, Google) etc.

Core Strengths
  • Project Management
  • Contract & Business Negotiations
  • Effective Speaker & Presenter
  • Top-Tier Marketing Strategies
  • Membership Acquisition & Retention
  • Sales & Profit Maximization
  • International Client Relations
  • Robust Networking Skills
Work History
Director of Business Dev Operations - Inside Sales, 09/2019 - 03/2020
City Of Springfield Springfield, MO,

⇢ Promoted to launch newly created department. Managed and led a sales operations team, including hiring, evolution, and fulfillment of team and individual goals.

  • Built and supervised a world class team to deliver six figure deals closing nearly 1M in sales in six months.
  • Owned pipeline development and execution from start to finish to ensure revenue targets were exceeded and to resolve any business critical issues where needed.
  • Formulated and administered sales dashboards to ensure conversions were easily understood by stakeholders.
  • Shaped financial plans and operational budgets to drive top-line and bottom-line sales growth.
  • Controlled the maturing and delivery of strategic solutions for "At Risk" accounts by joining forces with appropriate stakeholders to improve the customer experience.
  • Implemented AI (Artificial Intelligence) process to accelerate prospect response time and translate customer data to determine marketing strategy.
  • Connected with VP of IT Dept. to enable technologies to increase the productivity and effectiveness of the sales team.
  • Assembled a sales training plan focused on developing and reinforcing critical sales competencies.
  • Optimized demand automation process by working with the Marketing team to maximize new opportunity yield.
  • Forecasted and assessed risk during pipeline reviews with Executive Leadership team.
  • Reported on monthly, quarterly, and annual sales targets and delivered competitive business insights, trends and analysis to drive ongoing performance improvements.
  • Ensured best practices were applied to support high velocity sales cycles, and superior quality performances.
  • Mentored team to meet and exceed monthly, quarterly, and annual team targets by navigating the sales pipeline.
  • Guided team in prospecting and demand generation through inbound and outbound drip campaigns.
Director of Planning & Development, 08/2018 - 09/2019
Global Bus. Travel Association-(WINiT-subsidiary) City, STATE,

⇢Promoted to lead and own the development of creative concepts, strategy, and ideas for a wide variety of events, meetings and global conferences for WINiT (Women in Travel).

  • Orchestrated a long-term vision and strategy to deliver on WINiT's overall mission and perspective.
  • Delivered all planning and logistics for three annual WINiT Summit Conferences (USA, Canada, & Europe) including securing hotel sleeping room blocks and meeting spaces, ordering catering, security staff, and AV.
  • Set and controlled event budgets and expenses; administered RFP process and all vendor contract negotiations.
  • Devised methods to acknowledge sponsor contributions and support such as: (Summit brand recognition, Gala Award presentation, Expo signage display, special logo design) etc.
  • Cultivated a sponsorship prospectus detailing pricing and package options supporting areas of (Membership, Webinars, Education, Research, Summit, Gala Awards) etc.
  • Crafted Gala details (site selection, application process, registration, website updates, creating award categories) etc.
  • Formed a sound organization structure for the communication of info, program updates and adherence to timeline and goals between Sales, Marketing, Membership, Leadership, and BOD.
  • Expanded the optimum global partnerships and sponsorship model to maximize business, brand and social impact.
  • Motivated and joined forces with business development executives to close WINiT deals.
  • Evaluated and standardized procedures and techniques to improve the efficiency and effectiveness of WINiT related programs, projects, and activities.
  • Served as liaison between Executive Leadership team and WINiT Board of Directors.
  • Structured project timelines and schedules for event program booklets, agenda and speaker selection.
  • Continuously pitched turnkey opportunities to foster fruitful implementation of new programs.
Manager, Member Sales & Event Marketing, 01/2011 - 08/2018
Global Business Travel Association City, STATE,

⇢ Led Acquisition Team by composing and carrying out first-class membership strategies to convey GBTA's value proposition to prospective members.

  • Trained and managed three direct reports to correctly sell memberships utilizing sales techniques and procedures.
  • Interviewed, hired and steered discipline of acquisition team in accordance with company policy.
  • Composed membership metrics to ensure outreach and retention efforts were properly tracked.
  • Managed new member onboarding, including orientation and year-round engagement throughout the first year.
  • Performed chapter speaking engagements to promote GBTA member benefits.
  • Collaborated with Mktg. SVP to develop annual/quarterly plan to advance quality leads through strategy and pricing.
  • Worked with the IT Dept. to update online membership materials and manage website SEO.
  • Monitored membership database with nearly 10,000 global members from six continents to resolve member concerns and issued regular reports showing trends that would allow other departments to address any reoccurring issues.
  • Conducted webinars to assist new members with acclimation into GBTA culture.
  • Implemented GBTA Hub, a platform designed for members to communicate in a safe forum.
  • Assisted the Membership Committee with the development and implementation of marketing programs and materials to effectively recruit/retain members and prospects.
Community Involvement Recognition
  • [2014 - 2020] GBTA Cares Service Projects - Appointed by VP of HR to serve as CSR Lead. Negotiated alliances with ECPAT, ALS, Firefighters & Friends, Cradles to Crayons, Clean the World, Wish for Wheels) etc.
  • 2017 - Pay it Forward Fox 5 - Easterns Automotive Group
  • 2017 - NorthWest Federal Credit Union - Acts of WE Award Recipient
  • 2014 - Extra Mile Award - Northern Virginia Hampton Alumni Association
  • 2014 - Presidents' Award -Northern Virginia Hampton Alumni Association
  • 2012 - Community Service Award - (Women Achievement) KSEF Foundation
  • 2011 - Program Planning & Development Community Service Award-Delta Sigma Theta Sorority Inc.
Education & Training
Bachelor of Arts: Mass Media Communications, Expected in
Hampton University - Hampton, VA,
Status -
: Global Leader Prof. Award Recipient-Program Mgmt., Expected in
Global Business Travel Association - Alexandria, VA,
Status -
: Sales Performance Certification, Expected in
Richardson Sales Training Program - Philadelphia, PA,
Status -
: Corporate Travel Expert - CTE Certification, Expected in
Global Business Travel Association - Alexandria, VA,
Status -

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Resume Overview

School Attended

  • Hampton University
  • Global Business Travel Association
  • Richardson Sales Training Program
  • Global Business Travel Association

Job Titles Held:

  • Director of Business Dev Operations - Inside Sales
  • Director of Planning & Development
  • Manager, Member Sales & Event Marketing


  • Bachelor of Arts

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