Director of Business Dev Operations - Inside Sales Resume Example

Progressively expanded in leadership roles at a global organization representing the $1.4 Trillion business travel industry and $345 billion of global business travel and meetings expenditures annually from a combined six continents. As a Manager of Membership Engagement, oversaw portfolio of Fortune 100 Accounts (AMEX, Amazon, Google, Boeing, IBM, Google) etc.

• Corporate Partnerships: Expand corporate alliances into meaningful, mutually rewarding unions through sponsorships, promotions, volunteer engagement and in-kind support.
• Development: Build and manage sales teams, compose strategies, construct activities, materials/messages and stewardship programs required to attract five-figure plus deals from potential sponsors. Research prospects to find, cultivate and solicit new clients.
• Planning & Strategy: Engage with key leaders to drive the work of the Business Dev. team including long-term, annual, and day-to-day planning and setting revenue projections for the annual department budget.
• Leadership: Work alongside CEO to shape and drive organizational leadership and program policies. Ensure ongoing circulation and collaboration with administrative, communications, and marketing departments.
• Program Storytelling: Obtaining a deep understanding of all program work and how to make the mission come alive inspiring more organizations to understand the challenges and importance of elevating women in the travel industry.
• Account Management: Exploration of expansion/upsell opportunities and ensuring all partnership aspects are working smoothly and at maximum potential.
• Strategic Vision: Identify emerging timely issues facing the organization to share with relevant stakeholders.

• ASAE Certified Association Executive (Expected December 2021)
• University of South Florida - Diversity, Equity & Inclusion in the Workplace Certification
• Harvard University - Exercising Leadership: Foundational Principles Certification
• University of Pennsylvania - Corporate Social Responsibility - A Strategic Approach Certification

• [2013 - 2018] - Acquisition Team - Headed upward trajectory of surpassing recruitment goal of over 100% year over year generating over 2M in profits.
• 2018 - Ladders Program - Recommended and obtained approval require program participants to begin purchasing memberships after 12 months of engagement resulting in a 7% bump for membership acquisitions.
• 2017 - Event+Membership Registration Bundle - Proposed and launched option to combine renewing or purchasing a membership to any event registration generating an additional 12% of income year over year.
• 2016 - All Access Membership - Designed and engineered new membership category which allowed constituents to consolidate local and global installments into a single payment which increased revenue by 17% year over year.
• 2015 - Corporate Travel Team Program - Conceptualized initiative to forge new partnerships with GBTA's top clients and to date has expanded globally, quadrupled in size and by 2019 grossed 22% in revenue worldwide from a combination of memberships, event registrations, and sponsorship fees generating over $3M in profits year over year.
• 2014 - Automatic Payment - Introduced and received consent from Executive team to implement an expedited payment option for members which produced a 9% growth in earnings year over year while simultaneously allowing member team resources to be reallocated for other projects.
• 2014 - Special Non Profit Rate - Championed the voice of non profit members by presenting the notion and acquiringapproval from key decision makers to initiate special discounts for memberships & events which increased profit margins by 23% year over year.
• 2013 - Convention Fast Pass - Credited with design of concept producing an additional 8% of profits year over year.
• 2013 - End of Year Campaign-Formulated plan to widen recruitment of high score website prospects by offering three complimentary months to entice joining before end of year; practice boosted numbers in Q4 by 6% year over year.
• 2012 - Member Protection - Instituted marketing plan to identify various touch points to increase retention. Members received renewal notifications based on customized activity raising an additional 8% in profits year over year.

Served as Staff Liaison for 2 Committees: Technology & Meetings

• Maintained volunteer records (rosters, position descriptions, commitment term forms, website, etc.) and updated the CRM database.
• Worked in partnership with various departments to identify and suggest independent volunteer assignments.
• Researched and generated arrangements for meetings (agenda, hotel, site selection, philanthropy mission, networking tour).
• Monitored committee budget to ensure spending remained within set parameters.

Played a key role in developing the Sports & Media Committee

• Helped to transform the group from a task force into a full Committee focusing on colleges as well as prof. sports travel programs with the NFL, NBA, MLB, and NHL.

• [2014 - 2020] GBTA Cares Service Projects - Appointed by VP of HR to serve as CSR Lead.Negotiated alliances with ECPAT, ALS, Firefighters & Friends, Cradles to Crayons, Clean the World, Wish for Wheels) etc.
• 2017 - Pay it Forward Fox 5 - Easterns Automotive Group
• 2017 - NorthWest Federal Credit Union - Acts of WE Award Recipient
• 2014 - Extra Mile Award - Northern Virginia Hampton Alumni Association
• 2014 - Presidents' Award -Northern Virginia Hampton Alumni Association
• 2012 - Community Service Award - (Women Achievement) KSEF Foundation
• 2011 - Program Planning & Development Community Service Award-Delta Sigma Theta Sorority Inc.

Additional tenure as Corp. Training Mgr. at Argon ST (Fairfax, VA) and Operations Account Mgmt. Supervisor at UPS (Chantilly, VA). Details available upon request.

• Microsoft Office Suite: Office 365, Word, Excel, PowerPoint, Teams, Skype
• SalesForce & Pardot
• Google Analytics
• IMIS
• Cvent

• Professional Convention Management Association (PCMA)
• American Association of Inside Sales Professionals (AA-ISP)
• American Society of Association Execs. (ASAE)-Session Selection Committee 2019-2020
• Toastmasters International