Enthusiastic Director of Admissions with three years of diverse recruitment and admissions experience in substance abuse and mental health facilities. Providing excellent customer service and task delegation skills. Creates patient and family satisfaction through efficient scheduling and financial counseling, addressing questions and complaints. Strong organization and problem-solving abilities. Ingenious in maximizing resources to meet challenging demands. Dynamic and performance-driven business professional with high integrity, strong work ethic, and great leadership skills.
Skills
Planning and Coordination
Relationship Building
Computer Skills
Planning & Organizing
Critical Thinking
Team Management
Organizational Skills
Problem Resolution
Reliable & Trustworthy
Conflict Resolution
Supervision & Leadership
Data Management
Team Building
Friendly, Positive Attitude
Training & Development
Active Listening
Customer Service
Good Work Ethic
People Skills
Microsoft Office
Experience
01/2020 to Current
Director of AdmissionsRinggold Nursing And Rehabilitation Center, Llc – Ringgold, LA,
Administered, monitored and analyzed admissions team performance while identifying performance trends and opportunities.
Used Salesforce and Medhost to update admission statuses.
Orchestrated and maintained an active communication system with prospective clients, parents, and assessors and obtained necessary criteria for admission
Helped patients with admissions process and adhered to state and federal laws.
Handled insurance claim duties and verified that each met standards of admissions.
Made contact with prospective clients to set up face-to-face appointments.
Answered application and enrollment inquiries from public via telephone or email.
Coordinated with admission team to schedule admission and recruitment programs.
Managed and developed admissions department structure, including front desk, part-time and temporary employees oversight.
Strategized and implemented methods for streamlining processes, controlling costs and modernizing operations.
Clear communication with staff members, family members, referral sources, and all outside resources
Reviewing applications for admission and making admission decisions based on applicant qualifications and program requirements
Marketing facility when we have openings
Supervised day-to-day functions of admissions department.
Review assessments as they come in to see if they meet criteria and level of care. Refer elsewhere if needed and make appropriate calls.
06/2016 to 01/2020
Medical Assistant, Team LeadCovid Clinic – Grand Rapids, MI,
Performed preliminary physical tests to accurately record results in patient history summary.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Scheduled appointments for patients via phone and in person.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Educated patients about medications, procedures, and physician's instructions.
Organized charts, documents, and supplies to maintain team productivity.
Contacted pharmacies to submit and refill patients' prescriptions.
Documented notes during patient visits.
Incorporated outside records into charts and EHR.
Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Ordering supplies for clinic
Responsible for scheduling and payroll for clinic
Change dressing on wounds
Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing
Clean and sterilize instruments and dispose of contaminated supplies
01/2015 to 06/2016
Medical AssistantSanmina Sci – Bothell, WA,
Record patients' medical history, vital statistics, or information such as test results in medical records
Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
Relayed messages from patients to physicians about concerns, condition updates, or refill requests to facilitate treatment.
Interviewed and engaged patients to obtain medical history, chief complaints, and vital signs.
Perform EKG's, respiratory testing, and various lab testing
Responded to patient callbacks and phone-in prescription refill requests.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
10/2008 to 01/2015
Photo TechnicianWalgreens – City, STATE,
Acted as a first point of contact for customers on the phone and in person
Responsible for inventory
Handing money
Answering inbound telephone calls and provided excellent customer service
Greeting customers and handling questions and disputes with a high level of professionalism
Engaging in teamwork
Education and Training
Expected in 11/2024 to to
Bachelor of Science: Bachelor of Science in Health Administration University of Phoenix - Tempe, AZ GPA:
Fall semester - Dean's List
3.93 GPA
Expected in 03/2014 to to
Associate of Science: Medical Ass Rasmussen College - Lake Elmo, MN GPA:
Dean's list Honoree, all semesters
3.8 GPA
Expected in 06/2008 to to
High School Diploma: Woodbury Highschool - Woodbury, MN, GPA:
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