High energy experienced IT leader with a track record of delivering technology infrastructure innovation and operational management. Acknowledged expert in bringing complex and difficult projects and programs to successful completion. Strong people leader and mentor who builds teams that achieve results. Solid performance record in increasingly responsible leadership positions, financial accountability, technical knowledge and business acumen. Extensive experience in contract terms and negotiations for IT outsourcing, projects, and vendor support.
Designed the transformation of an existing legacy infrastructure into a managed services model while completing a complete technology refresh. Focus was on streamlining the computing environment overall from legacy, largely physical platforms to a cost-effective hybrid cloud architecture.
Negotiated the resulting complete outsourcing of Infrastructure, Help Desk and Operations to a fully Managed Services and Infrastructure/Platform As A Service environment to lower operational costs by up to 30% over the 5 year term of the contract.
Implemented standardized Information Technology Infrastructure Library (ITIL) processes to improve efficient delivery of services to business partners.
Implemented Infrastructure as a Service (IaaS) via Private Cloud environment for deployment to local IT departments to achieve a cost effective mechanism of providing centralized services.
Created and managed North America-based Service Restoration Team for major outsourcing firm. Designed business model and business plan based around the use of a centralized team to more effectively manage outages. Implemented business model across multiple accounts. Resulted in the ability to reduce head count from 15 FTE to 6 FTE while driving down outage durations and improving service levels.
Master of Arts - University of Florida
Bachelor of Arts - University of Delaware
Society for Information Management (SIM) Regional Leadership Forum
ITIL v3 Foundation Certification
ITIL Certification – IT Service Management Essentials
Six Sigma Champion Training
Compaq Accredited Systems Engineer (ASE)
Novell Certified Network Engineer (CNE)
Society for Information Management (SIM)
Technology Management, Operations, Data Center, Budget, Service Managment
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