Results driven and highly skilled digital transformation leader with 20 years of experience in a varied set of business disciplines including operations management, digital product and service development and delivery, emerging technologies, digitization and optimization of processes, client service and people management. Strategic thinker who ensures success by leading a collaborative approach to finding solutions. Open and clear communicator and a high-performer with demonstrated innovative vision and disciplined execution.
Operational Management
Digital transformation
Client Experience driven product delivery
Process re-engineering
Strategic planning and execution
Agile Product Owner
Training and development
Resourceful and innovative
Persuasive communicator
Creative problem solver
German and Bosnian language speaker
Certified Practitioner of LUMA Human Centered Design
Board of Directors, SHIM - 2017 to present
Together, with teams of dedicated volunteers, donors and partners, working to reduce the devastating effects of suburban poverty among the working poor, unemployed, families, single parents, senior citizens, women, and the high concentration of refugee families in our service area
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