Director Consulting Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Profile
Passionate, dedicated, and proven revenue cycle leader. Innovative and values-driven professional with a track record of success in all managing all aspects of business office management and patient access operations across a range of healthcare services. 
Core Strengths
  • Epic SBO Certified/Epic Resolute Billing
  • Process Mapping and Redesign
  • A/R Management and Analytics 
  • Staff Planning and Budgets
  • Vendor Strategy
  • Public Presentation and facilitation
  • Policy construction and writing 
  • Selection, management, and user experience with a variety of PAS and Bolt-on solutions
  • Employee Engagement 
Academic Background
MBA: Healthcare Management Emphasis, Expected in 2005
Belmont University - Jack Massey College of Business - Nashville, TN
GPA- 3.84
Bachelor of Science: Biology, Expected in
Georgetown College - Georgetown, KY
Cum Laude
Career Summary
  • Respected subject matter expertise and leader for the RCS division of the Advisory Board, a well-respected consulting, technology, and research firm
  • Achieved top quartile performance with EPIC install in 2012
  • Consistently achieved improvement and high performance in areas of DNFB, Aged Receivables, Bad Debt, and Denials Management
  • Redesigned and implemented dozens of processes aimed at streamlining operations from the front-end to the back-end of the revenue cycle
  • Improved transparency through the design of revenue cycle scorecards for multiple organizations 
  • Created lasting vendor partnerships with shared accountability in order to maximize collections and financial clearance of patients
Director, Consulting, 02/2015 to Current
Jones Lange Lasalle Inc. Lapeer, MI, Engagement leader tasked with managing teams to deliver insights and drive ROI from large-scale revenue cycle engagements serving a host of prestigious clients across the country. Engagement focus areas include: reporting/technology optimization, revenue cycle process redesign, staffing optimization, denials management, consumer pricing strategy, and financial clearance.
Associate VP, Client Relations, 06/2014 to 02/2015
Children's Hospital Of Philadelphia Doylestown, PA, Key relationship manager working in collaboration with Capella Healthcare, a 7-facility client with $550mil in annualized net revenue operating in 4 states. Worked collaboratively with Shared Service center leadership and facility based Patient Access Directors to meet or exceed client expectations with overall performance in areas impacting KPIs and SLAs.
Revenue Cycle Manger, 03/2013 to 06/2014
Children's Hospital Of Philadelphia Exton, PA,
Primary relationship owner for revenue cycle outsource operations serving facilities around the country; leading the on-boarding process as well as continued operations to ensure performance excellence through achievement of KPI targets:
  • 2013 Cash collections 102% of Goal
  • 30% reduction in AR days in 6 month period
  • Significant improvement in aged receivables across all key financial classes
Director- Patient Financial Services, 01/2011 to 02/2013
Jefferson Healthcare Port Townsend, WA,
Revenue cycle leader to multi-facility CBO collecting $1B in net annual net receivables.“Revenue Cycle Readiness Owner” for system conversion to Epic systems in 2012.  Lead major structural changes in the roles and responsibilities of CBO departments leading to clear expectations, goal setting, and overall performance enhancement across all departments. Measures of Performance:
  • Cash Collections as % of Net- (2011- 102%; 2012- 100.8% (conversion impact); 2013-100%)
  • Aging over 90 days (2011- 21%; 2012- 18%)
  • Net AR Days (2011-51, 2012-49)
  • Cost to collect <= 2.3%
Director- Patient Financial Services, 09/2008 to 01/2011
Americare Senior Living Pratt, KS,
Provide leadership to all areas of the revenue cycle including direct management of patent accounting, cash posting, patient access services, and physician billing activities for $200 million health system.  Achievements:
  • POS Collections $580k- 2010 ($0 in 2008)
  • Cash Performance (2008- 99%; 2009- 101.1%; 2010 - 102.5%)
  • Aging over 90 days (2008- 23%; 2009- 22%; 2010- 18%)
  • Net AR Days (2008-46, 2009-42, 2010-44)
Manager- Patient Financial Services, 08/2006 to 09/2008
HMA- Saint Cloud Regional Medical Center City, STATE,
Lead a team operating in the business office, patient registration, OneCall™ Scheduling, and benefits verification at this 84-bed acute care facility.  Complete business office turnaround resulted in:
  • 6% improvement  in 2007 cash collections (103% of net)
  • 27 day reduction in net AR days in 15 months
  • >50% increase in  average monthly upfront collections
  • 50% reduction in average unbilled days
Assistant Business Office Manager, 09/2005 to 08/2006
HMA- Walton Regional Medical Center City, STATE,

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Resume Overview

School Attended
  • Belmont University - Jack Massey College of Business
  • Georgetown College
Job Titles Held:
  • Director, Consulting
  • Associate VP, Client Relations
  • Revenue Cycle Manger
  • Director- Patient Financial Services
  • Director- Patient Financial Services
  • Manager- Patient Financial Services
  • Assistant Business Office Manager
  • MBA
  • Bachelor of Science