High-achieving program project manager successful at developing teams, building strong professional relationships, leading change initiatives to achieve an organization's strategic goals, and devising innovative solutions to resolve business and technology challenges.
Mentor, coach and train 19 team members across two campuses responsible annually for 1200 training products taught by 150 adjuncts delivered to 7,000+ students. Offer feedback to executive-level management on the effectiveness of strategies.
Built district-wide customer service call center and team of18 responsible for 20,000+ annual enrollments, $1M financial aid for 350+ students and career advisement for 6,500+ prospective students. Elicited stakeholder feedback and input through interviews and surveys. Identified process boundaries and determined opportunities to automate processes and functions.. Established knowledge-sharing processes between product areas and sales.
Administrated ISO 9000 Corrective and Preventive Action System, operational improvements, served as business analyst between IT and BIS. Managed projects and served as primary liaison between BIS and multiple internal stakeholders to ensure clarity of goals and quality and adherence to deadlines. Co-managed second location expansion/staffing plan/change management process for 40+ employees. Documented process flows and developed requirements for functional improvements and enhancements.
Identified, coordinated and participated in client relationship-building activities and meetings. Marketed and developed key accounts by favorably representing the company at membership and community functions. Coordinated and managed major proposal processes from initiation to implementation for 20 clients and 100+ training courses to meet strategic business initiatives.
Analyzed and researched workforce training needs and developed new training programs based on the analysis. Created effective training course objectives, course content and all materials. Created testing and evaluation procedures. Managed the training calendar for the entire fiscal year. Supervised an average of 20 adjunct training specialists. Offered specific training programs to help workers improve technology and administrative assistant skills.
Participated in regular training courses to keep up-to-date with new teaching methods and developments in the field. Kept accurate records of student performance, maintaining the confidentiality of student records and information at all times. Coached students and reviewed test material in preparation for ACT standardized tests with the result that ACT English scores improved by 2 points.
Supported Retail Services Division and reported to Controller. Reconciled and reported discrepancies found in asset management inventory. Reported and consolidated company financial performance. Edited and compiled business plans for 14 retail services departments. Deployed MarketShare Re-engineering project to 32 retail services divisions nationwide.
Scheduled Board of Elders meetings and Pastor's counseling sessions and assisted with meeting materials, agendas, and notes. Built and managed church office including selection of computer and software systems. Supervised and staffed receptionists/volunteers who greeted visitors and responded to telephone and in-person requests for information. Managed desktop publishing and memo typing. Created and maintained computer- and paper-based filing and organization systems for records, reports and documents. Screened telephone calls and inquiries and directed them as appropriate.
Developed, administered and evaluated English Proficiency Exams for high school graduation requirement. Mentor/coach for departmental English teachers in effective classroom management and principle-centered curriculum development with real-world application.
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