Experienced Visionary Executive Leader who enjoys partnering with senior business and technology leaders to develop strategies and plans that enable organizational effectiveness, growth, and operational efficiencies as well as competitive advantages through the use of emerging technologies.
Coaching & Leadership Development
Strategic Planning & Road mapping
Organizational Design and Effectiveness
Technology Innovation & Business Architecture
10/2009 to Current
TRAVELERS － Hartford, CT
Executive leader in Business Insurance Strategic Planning & Execution Organization responsible for all aspects of leading and developing business and technology strategies and plans for market and functional organizations.
Manage a cross functional/matrix team of 210+ employees accountable for strategic planning and business architecture.
Partner with senior leaders to develop business and technology strategies and multi year roadmap plans for $90+ million investment portfolio.
Devised common operating model strategy to re-engineer/transform sales, underwriting, and service processes across 18 Business Units and 25+ Field Offices within Business Insurance.
Defined innovative opportunities and business cases to leverage digital, automation, and data & analytics solutions as a key lever to improve customer experience, reduce expenses and improve revenue.
In partnership with Innovation Council, identified InsureTech companies to target for solutions and adjacencies to insurance to enable a competitive differentiation for Travelers in the marketplace.
Establish and manage market research practice to gather and communicate market trends, competitive insights, and voice of the customer data to inform business plans.
Built capability roadmaps and implementation plans to deliver solutions, in partnership with the IT team, as well as Home Office and Field Underwriting and Operations teams.
Developed near and longer term priorities, goals and objectives and ensure they are in alignment with long term strategic plans and organizational imperatives.
Direct the management of infrastructure, programs and projects to include prioritization, planning, scheduling, budget, and reporting analysis for initiatives.
Lead business architecture, data & analytics, and strategy competency centers including stewardship and continuous improvement of strategy best practices, capability maps, and frameworks.
10/2003 to 10/2009
DIRECTORTHE HARTFORD － Hartford, CT
IT Portfolio Management & Enterprise Architecture
Managed a $15 million investment portfolio for Sales & Service IT organization.
Lead Enterprise Architect for Process Optimization, BPM and ECM corporate business and technology strategies.
Collaborated with internal business leaders and six sigma teams to develop Process Optimization roadmap focused on achieving 40% reduced Underwriting expense and 20% reduced operating expense over 5 years.
Oversight of fiscal budget, risk mitigation, project plans and resources (PM's, BA's QA, on/offshore developers).
Worked with business and technology leaders to identify near and long term operational improvement opportunities and business/technology solutions to business challenges.
Developed business case and cost benefit analysis for BPM and ECM initiatives across Business and Personal Insurance.
Established reference architectures to build IT roadmaps and associated artifacts.
Assessed new and emerging technologies to drive visionary business and architecture strategies.
Strategized and evaluated the organization's technical landscape, formulating services, platforms, and technologies to be introduced for the organization.
Maintained alignment on priorities and deliverables with key business stakeholders.
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Companies Worked For:
FLEETBOSTON FINANCIAL GROUP
PLYMOUTH STATE COLLEGE
Job Titles Held:
SENIOR SOFTWARE ENGINEER
Bachelor of Arts
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