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DIRECTOR Resume Example

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DIRECTOR
Executive Profile
Experienced Visionary Executive Leader who enjoys partnering with senior business and technology leaders to develop strategies and plans that enable organizational effectiveness, growth, and operational efficiencies as well as competitive advantages through the use of emerging technologies.
Skill Highlights
  • Business Strategy
  • Coaching & Leadership Development
  • Strategic Planning & Road mapping
  • Portfolio Management
  • Organizational Design and Effectiveness
  • Technology Innovation & Business Architecture
Professional Experience
10/2009 to Current
TRAVELERS － Hartford, CT
  • Executive leader in Business Insurance Strategic Planning & Execution Organization responsible for all aspects of leading and developing business and technology strategies and plans for market and functional organizations.
  • Manage a cross functional/matrix team of 210+ employees accountable for strategic planning and business architecture.
  • Partner with senior leaders to develop business and technology strategies and multi year roadmap plans for $90+ million investment portfolio.
  • Devised common operating model strategy to re-engineer/transform sales, underwriting, and service processes across 18 Business Units and 25+ Field Offices within Business Insurance.
  • Defined innovative opportunities and business cases to leverage digital, automation, and data & analytics solutions as a key lever to improve customer experience, reduce expenses and improve revenue.
  • In partnership with Innovation Council, identified InsureTech companies to target for solutions and adjacencies to insurance to enable a competitive differentiation for Travelers in the marketplace.
  • Establish and manage market research practice to gather and communicate market trends, competitive insights, and voice of the customer data to inform business plans.
  • Built capability roadmaps and implementation plans to deliver solutions, in partnership with the IT team, as well as Home Office and Field Underwriting and Operations teams.
  • Developed near and longer term priorities, goals and objectives and ensure they are in alignment with long term strategic plans and organizational imperatives.
  • Direct the management of infrastructure, programs and projects to include prioritization, planning, scheduling, budget, and reporting analysis for initiatives.
  • Lead business architecture, data & analytics, and strategy competency centers including stewardship and continuous improvement of strategy best practices, capability maps, and frameworks.
10/2003 to 10/2009
DIRECTORTHE HARTFORD － Hartford, CT
  • IT Portfolio Management & Enterprise Architecture Managed a $15 million investment portfolio for Sales & Service IT organization.
  • Lead Enterprise Architect for Process Optimization, BPM and ECM corporate business and technology strategies.
  • Collaborated with internal business leaders and six sigma teams to develop Process Optimization roadmap focused on achieving 40% reduced Underwriting expense and 20% reduced operating expense over 5 years.
  • Oversight of fiscal budget, risk mitigation, project plans and resources (PM's, BA's QA, on/offshore developers).
  • Worked with business and technology leaders to identify near and long term operational improvement opportunities and business/technology solutions to business challenges.
  • Developed business case and cost benefit analysis for BPM and ECM initiatives across Business and Personal Insurance.
  • Established reference architectures to build IT roadmaps and associated artifacts.
  • Assessed new and emerging technologies to drive visionary business and architecture strategies.
  • Strategized and evaluated the organization's technical landscape, formulating services, platforms, and technologies to be introduced for the organization.
  • Maintained alignment on priorities and deliverables with key business stakeholders.
11/2000 to 10/2003
SENIOR SOFTWARE ENGINEERUNITED HEALTHCARE － Harford, CT
  • Designed and developed the first ever eServices portal in the Healthcare industry which provided 30,000 brokers the capability to generate health insurance quotes and proposals via the internet.
  • The portal saved the company over $20 million /year and generated over $1 billion revenue.
  • Defined technical solution design and user experience for agent quote and registration processes on the web portal.
  • Coded the quote, rating, and agent registration J2EE components.
  • Provided technical leadership and guidance to a team of developers to ensure successful delivery against timelines and budget.
06/1998 to 08/2000
PROGRAMMER ANALYSTFLEETBOSTON FINANCIAL GROUP
  • Responsible for business requirements and analysis to support the merger and acquisition of system integrations between Fleet and BankBoston as well as ongoing support for financial systems.
Education
Bachelor of ArtsPLYMOUTH STATE COLLEGE － Plymouth, NH
Skills
Architect, automation, BA, budget, business case, develop business, developing business, business plans, Business Strategy, Coaching, competitive, continuous improvement, Council, delivery, engineer, financial, functional, Home Office, Innovation, Insurance, J2EE, leadership, Leadership Development, market research, market trends, market, Enterprise, Optimization, Organizational Design, organizational, processes, project plans, proposals, QA, reporting, Sales, scheduling, six sigma, strategy, strategic plans, Strategic Planning, Underwriting, web portal
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Resume Overview

Companies Worked For:

  • TRAVELERS
  • THE HARTFORD
  • UNITED HEALTHCARE
  • FLEETBOSTON FINANCIAL GROUP

School Attended

  • PLYMOUTH STATE COLLEGE

Job Titles Held:

  • DIRECTOR
  • SENIOR SOFTWARE ENGINEER
  • PROGRAMMER ANALYST

Degrees

  • Bachelor of Arts

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