High-performing Director with 12 years of mental health experience working with participants with chronic homelessness, serious and persistent mental illness and substance use issues. Dependable, enthusiastic team player with a strong work ethic and excellent management skills.
Directed the operations of four Assertive Community Treatment Housing First Programs.
Provided administrative and clinical supervision to team leaders and program staff.
Assisted with the design and roll out of the division's policies and procedures and quality improvement programs.
Played a key role in the implementation of the electronic health record to ensure maximum productivity and continuity of care.
Monitored program budgets and expenditures.
Participated in liaison activities with city and federal agencies.
Assisted in the reporting, management, investigation, and reduction of serious, unusual incidents.
Promoted staff satisfaction and professional growth.
Conducted monthly department and management meetings.
?Attended and presented at local and national conferences.
Provided overall clinical coordination and management of program services to Assertive Community Treatment (A.C.T.) program participants.
Ensured training of A.C.T. Team Leaders and staff and provided clinical consultation.
Responsible for providing clinical supervision to six registered nurses.
Coordinated Nursing Department activities such as scheduling, facilitating medical rounds between psychiatrists, nurses and team leaders and serving as liaison between nurses, pharmacy and health center.
Performed crisis intervention and case coordination with staff that was strength-based and trauma informed.
Reviewed and approved electronic medical records, treatment plans and billing for quality control.
Supervised the Occupational Therapist.
Supervised and trained a multidisciplinary team to ensure service excellence.
Coordinated daily team meetings and communication between members.
Monitored staff scheduling and program coverage.
Provided direct crisis intervention supports to case management staff.
Ensured completion of client record documentation to meet funding source and productivity requirements.
Managed program budgets and expenditures.
Provided services in compliance with contract and agency regulations.
Provided strength-based treatment for dually-diagnosed participants.
Planned and facilitated psycho-education groups.
Worked with participants to secure and maintain housing.
Developed client-centered treatment plans.
Identified employment, educational and training opportunities for participants.
Completed Core Courses in the Graduate Counseling Program:
Psychopathology; Counseling Survivors of Abuse; Personality Theories,Personalities and Dissociative Disorders; Theories and Foundations of Counseling; Principles and Methods of Counseling; Counseling and Human Development;Career Development; Marriage and Family Counseling; Marriage and Family Counseling:Theories and Strategies
Peer Specialist Supervisor Training
DBH Case Management Training
Management Development Training
Presenter at the 2009 Assertive Community Treatment Conference in Washington D.C.:
"Working with Dually Diagnosed Homeless in an Urban Setting"
Presenter at the 2016 Housing First Partner's Conference, Los Angeles, CA:
" How We Integrated Health Care at Horizon House"
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