Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support.
Properly directed inbound calls in phone queues to improve call flow.Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.Built customer loyalty by placing follow-up calls for customers who reported product issues.Developed effective relationships with all call center departments through clear communication.Addressed customer service inquiries in a timely and accurate fashion.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Enrolled Children into day care.
Communicated with parents via phone, email and in person to obtain payments on outstanding accounts or accounts requiring co pay
Increased meeting efficiency by developing meeting agendas.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.
Developed effective relationships with all call center departments through clear communication.Ran reports and supplied data to fulfill customer report requirements.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Built customer loyalty by placing follow-up calls for customers who reported product issues.Formulated and enforced Service Center policies, procedures and quality assurance measures.Implemented changes to customer service program, resulting in 50% higher customer satisfaction ratings.
Coursework in Communications and Psychology
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