Senior-Level Training Management Highly accomplished Senior Manager with (12) years extensive experience in Training Management with proven success in fostering a corporate culture and mindset of reliability and innovation in multiple locations spanning the nation. Expertise in Training and operationalizing new training programs (i.e. webbased training, e-learning, e-seminars, instructor-led training, leadership training for management, etc.) meeting all regulatory and licensing requirements. Led the implementation of quality review processes evaluating trainers, training materials, curriculum development, train-the-trainer programs, and record management establishing an 100% performance standard in all locations within (6) months of establishment of oversight. Fostered innovating approaches and excels at interpersonal and communication (Verbal & written) skills.
The Mathworks MATLAB
Microsoft Visual Basic
MS SQL Server 2008
Analog and digital electronics design
Software/algorithm design and development
Background in [engineering focus]
Strong presentation skills
GEO Group, Inc; Boca Raton, FL 9/2000 - 5/2012 Training Director 40 - 50 Hours Per Week 12 years managing training of (15) locations with 13 direct reports effecting over 2,000 employees crossing (3) divisions located throughout the nation.
Responsible for all training functions with autonomous accountability for accelerated employee competency development, improving quality and eliminating non-added value programming.
Identified future products and enhancements required to grow the existing line and set the next generation migration path.
Advised corporate officers on strategic planning and generated annual budgets outlining services, equipment, and personnel required to meet the goals and objectives set.
Key Accomplishments: Curriculum Development - Enacted curriculum development process to ensure 508-compliance and adhere to Adult Learning Theory utilizing various instructional system designs (IDS) to include ADDIE, Dick & Carey, and Kemp models.
The incorporation of IDS methodology along with the Kirkpatrick Four-Level Training Evaluation standardized materials and increased competency scores in each division having a direct correlation to performance.
Training Delivery - Administered train-the-trainer, on-boarding, re-recertification, and topic specific trainings in traditional classroom settings and through virtual media for all job classifications.
Spoke at seminars & conferences across the nation for private industry, local, state, and Federal agency audiences.
Database Management - Provided IT Project Management (PM) oversight for a CRM solution that resulted in a customizable Learning Management System (LMS) within budget and minimizing "scope-creep" providing advanced data capture.
Indentified project team and lead research initiatives analyzing and evaluating all metrics needed incorporated and guided programmer (SME) on required database and dashboard functionality requirements.
This provided a remote platform allowing different levels of access to view intuitive dashboard and customizable reports.
Utilizing the LMS (CRM) allowed for real-time tracking providing analytics in customizable reports.
Within, (6) months of process implementation sites saw compliance standards rise 15% to 50%.
Maintained 100% performance standard from all agency audits once processes been established.
Budget/Finance Management - Introduced new curriculum development & evaluation, delivery methods, IT Solutions, and operational processes standardizing training across (3) divisions, which significantly reduced redundancy providing 15% savings annually.
Automated acquisition requests allowing improved tracking of expenditures enabling historical data captured for analysis for preparing annual budgets and quarterly forecast.
Professional Development program - Established and implemented a professional development program at all locations involving the employee, supervisor, and training department to design a personal education & training plan aimed at increasing performance standards and providing corporate aid in establishing and obtaining the required education and skill-sets for personal career goals.
Negotiated partnership with Colorado State University-Pueblo and GEO allowing GEO employees to continue their education to meet goals established in their professional development plans at reduced rates allowing for the annual education allotment to go further which, directly affected personnel morale and retention rates.
Created presentation materials for sales, customer relations and management purposes.
Supervised project production efforts to ensure projects were completed to company standards, on time and within budget constraints.
Designed, built and wired home security system using PLC's to control and manage sensors, HMI and alarm.
Research and Development
Managed voice communications R&D department, resulting in three new products on the market and a generation of an excess of $2M in revenues.
Director01/2014 to CurrentK4 Solutions, Inc; Falls ChurchVA
Business Operations 40 - 50 Hours Per Week As a PMO Manager, manage and lead a team to provide centralized financial, deliverable and operations management support to projects, worth ~$100 M.
Coordinate with corporate office teams to ensure contracting, accounting, legal, recruiting and HR support for projects is adequately planned.
Manage internal communications with the project stakeholders, internal stakeholders as well as executives.
Participate in business development and provide peer-to-peer support and mentoring for new project managers.
Key Accomplishments: Operation Management - Repaired and strengthen strained customer relationships raising company "Brand" awareness within multiple programs.
Re-establishing positive professional communications with agency's PM & COTR enabling networking for on-going business development opportunities.
Agriculture (USDA) - Food and Nutrition Services (FNS) Supplemental Nutrition Assistance Program (SNAP) Commerce - Patent & Trademark Office (USPTO) Trademark Support Services (TSS) Commerce - Patent & Trademark Office (USPTO) Office of Human Resources (OHR) Transition Management - Successfully relocated 40-person contact center into new space within time and budget parameters meeting contractual obligations without disruption in services (There was no down time).
Business Development - Acted as Subject Matter Expert (SME) during capture processes and proposal development on contracts ranging from 4 million - 200 million single award & BPA opportunities providing operation advisement and insight into efficient operating solutions to minimize cost to the Government, design BPA and single award management & transition plans, and incorporation into the PMO.
Training - Identified to design and deliver on-going Leadership training to Program Managers and senior manager within the PMO contracts Enterprise Architect - Drove the architecture and design for a SharePoint solution for USDA for data collect solution requested by the customer to provide dashboard functionality and customizable reports to approved users.
The solution implementation was highly successful that allowed data legacy systems to be retired without loss of data or disruption to services provided.
Kept project within budget, managed "scope-creep", and completed ahead of schedule.
Program Director05/2012 to 08/2014EdgeAccess, IncOdessa, FL
Managed all contract deliverables providing tactical communications, video visitation, and telephony IT solutions to customers worldwide.
Reported directly to the COO and managed programs and transition teams ranging from 5 to 15 subject matter experts to implement and maintain systems in mobile response vehicles and secure & non-secure sites.
Key Accomplishments: Operation Management - Reduced employee turnover by 20% and significantly increased productivity by introducing a performance management system that recognized contribution, challenged staff to accept responsibility and empowered them to make decisions.
Performance Improvement Management - Implemented and established security protocols increasing operational efficiency for transition teams entering and exiting secure sites.
Established procedures led to decreasing downtime during operational hours by 10% reducing overall transition times from 1 to 5 days.
Training - Trained and briefed more than 150 Sheriffs Departments ranging from 5 to 100 attendees on tactical communication, video visitation, and telephony (VIOP) IT solutions for emergency.
Budget/Financial Management - Collaborated in the budget process with all departments and senior management concluding in the presentation of a final budget approved by the CEO, COO, and SVP.
01/1995 to 01/2000CSR Enterprises, IncShippensburg, PA
Managing Principle, Investment Portfolio.
Education and Training
Masters of Business AdministrationColorado Technical University
Bachelor of Science: Criminal JusticeColorado Technical UniversityCriminal Justice 2
Sean P. Tighe Resume
accounting, advisement, Architect, agency, Budget, business development, Business Operations, contracts, senior management, financial, Financial Management, Government, Human Resources, HR, Leadership training, legal, Managing, mentoring, Office, SharePoint, Enterprise, networking, operations management, performance management, processes, proposal development, protocols, recruiting, telephony, video