direct support professional resume example with 6+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Upbeat Phlebotomist with experience attending to customer needs and requests while maintaining smooth front reception operations. Polite and well-spoken when anticipating and addressing needs of guests and coworkers. Self- sufficient ,outgoing and strong attention to detail. As well as offering first-rate customer service.

  • Calendar Management
  • Delivery Coordination
  • Reliable and Punctual
  • Courteous and Professional
  • Computer Proficiency
  • Administrative Support
  • Attention to Detail
  • Multitasking and Prioritization
  • Microsoft Office
  • Positive Attitude and Energetic
  • Team Collaboration
Education and Training
York County Technical School York, PA Expected in 07/2022 Certified Phlebotomy Technician : Phlebotomy - GPA :
Milton Hershey School Hershey, PA, Expected in 06/2010 High School Diploma : - GPA :
Bloomsburg University of Pennsylvania Bloomsburg, PA Expected in : General Studies - GPA :
  • Certified Phlebotomy Technician , National Healthcareer Association - 2022
  • CPR/AED Certification
Ibero-American Action League, Inc. - Direct Support Professional
Rochester, NY, 04/2014 - 12/2019
  • Maintained clean and well-organized environment for client happiness and safety.
  • Transported clients to doctor's appointments and errands.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Tracked and reported clients' progress based on observations and conversations.
  • Followed care plan and directions to administer medications.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Monitored client's well-being, safety and comfort under physician direction.
  • Documented current patient information to update vital signs, behaviors and eating habits.
  • Used approved crisis intervention techniques in emergency situations.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Assisted individuals in learning and developing new skills.
  • Assisted with planning and coordination of activities and outings based on individual needs.
  • Documented client progress in charts and logbooks.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.
  • Improved patient outlook and daily living through compassionate care.
  • Served meals and assisted immobile or disabled individuals with eating.
  • Assisted client with personal hygiene, mobility and transportation.
  • Partnered with interdisciplinary teams to implement care plans.
Bayada Home Health Care - 911 Telecommunicator
Bessemer City, NC, 09/2018 - 08/2019
  • Used radio, telephone and computer system to update first responders with new information.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Assisted departments with special requests for assistance and BOLOs.
  • Dispatched police officers and emergency personnel to calls for service.
  • Responded to emergency calls routed by automatic distribution system.
  • Entered information on computerized systems to verify locations and notify nearest responders.
  • Maintained and updated crucial and confidential information, phone numbers and addresses.
  • Responded professionally to telephone calls.
  • Read and effectively interpreted small-scale maps and information from computer screen to determine locations and provide directions.
  • Certified in CPR to provide First Point of Contact emergency assistance to callers.
  • Submitted accurate and timely daily reports, forms and other documentation.
Gray Television - Home Care Aide
Rockford, IL, 08/2014 - 12/2014
  • Maintained clean and well-organized environment for client happiness and safety.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Improved patient outlook and daily living through compassionate care.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Followed care plan and directions to administer medications.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
Naps Pizza - Front Desk Receptionist
City, STATE, 09/2011 - 11/2012
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Led team to achieve high rates earning recognition from upper management and financial reward.
  • Consistently maintained high customer satisfaction ratings.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • York County Technical School
  • Milton Hershey School
  • Bloomsburg University of Pennsylvania

Job Titles Held:

  • Direct Support Professional
  • 911 Telecommunicator
  • Home Care Aide
  • Front Desk Receptionist


  • Certified Phlebotomy Technician
  • High School Diploma
  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: