LiveCareer-Resume

direct support professional resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Upbeat Phlebotomist with experience attending to customer needs and requests while maintaining smooth front reception operations. Polite and well-spoken when anticipating and addressing needs of guests and coworkers. Self- sufficient ,outgoing and strong attention to detail. As well as offering first-rate customer service.

Skills
  • Calendar Management
  • Delivery Coordination
  • Reliable and Punctual
  • Courteous and Professional
  • Computer Proficiency
  • Administrative Support
  • Attention to Detail
  • Multitasking and Prioritization
  • Microsoft Office
  • Positive Attitude and Energetic
  • Team Collaboration
Education and Training
York County Technical School York, PA Expected in 07/2022 Certified Phlebotomy Technician : Phlebotomy - GPA :
Milton Hershey School Hershey, PA, Expected in 06/2010 High School Diploma : - GPA :
Bloomsburg University of Pennsylvania Bloomsburg, PA Expected in : General Studies - GPA :
Certifications
  • Certified Phlebotomy Technician , National Healthcareer Association - 2022
  • CPR/AED Certification
Experience
Ibero-American Action League, Inc. - Direct Support Professional
Rochester, NY, 04/2014 - 12/2019
  • Maintained clean and well-organized environment for client happiness and safety.
  • Transported clients to doctor's appointments and errands.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Tracked and reported clients' progress based on observations and conversations.
  • Followed care plan and directions to administer medications.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Monitored client's well-being, safety and comfort under physician direction.
  • Documented current patient information to update vital signs, behaviors and eating habits.
  • Used approved crisis intervention techniques in emergency situations.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Assisted individuals in learning and developing new skills.
  • Assisted with planning and coordination of activities and outings based on individual needs.
  • Documented client progress in charts and logbooks.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.
  • Improved patient outlook and daily living through compassionate care.
  • Served meals and assisted immobile or disabled individuals with eating.
  • Assisted client with personal hygiene, mobility and transportation.
  • Partnered with interdisciplinary teams to implement care plans.
Bayada Home Health Care - 911 Telecommunicator
Bessemer City, NC, 09/2018 - 08/2019
  • Used radio, telephone and computer system to update first responders with new information.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Assisted departments with special requests for assistance and BOLOs.
  • Dispatched police officers and emergency personnel to calls for service.
  • Responded to emergency calls routed by automatic distribution system.
  • Entered information on computerized systems to verify locations and notify nearest responders.
  • Maintained and updated crucial and confidential information, phone numbers and addresses.
  • Responded professionally to telephone calls.
  • Read and effectively interpreted small-scale maps and information from computer screen to determine locations and provide directions.
  • Certified in CPR to provide First Point of Contact emergency assistance to callers.
  • Submitted accurate and timely daily reports, forms and other documentation.
Gray Television - Home Care Aide
Rockford, IL, 08/2014 - 12/2014
  • Maintained clean and well-organized environment for client happiness and safety.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Improved patient outlook and daily living through compassionate care.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Followed care plan and directions to administer medications.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
Naps Pizza - Front Desk Receptionist
City, STATE, 09/2011 - 11/2012
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Accomplishments
  • Led team to achieve high rates earning recognition from upper management and financial reward.
  • Consistently maintained high customer satisfaction ratings.

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Resume Overview

School Attended

  • York County Technical School
  • Milton Hershey School
  • Bloomsburg University of Pennsylvania

Job Titles Held:

  • Direct Support Professional
  • 911 Telecommunicator
  • Home Care Aide
  • Front Desk Receptionist

Degrees

  • Certified Phlebotomy Technician
  • High School Diploma
  • Some College (No Degree)

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