Digital Technician proficient at explaining complicated technical concepts to users of varying degrees of technical understanding. Knowledgeable in an assortment of operating systems, applications and hardware.Accomplished Digital Service Technician bringing more than 5 years in software and hardware maintenance and repair for digital copiers.
Hard working proficient in problem solving complex repair issues while consistently delivering quality service.
Superior customer service
Diagnosed hardware and software failures and resolved technical issues with a 90 % success rate.
Received customer service award within [<6>] months of employment.
Explained company offerings to promote products and services to clients.Supervised equipment returns, including obtaining all relevant data.Supplied technical and customer service support by phone and in person.Set up and installed drivers on printers, including dot matrix, Inkjet and Laserjet.
Ordered accurate amounts of parts and supplies to maintain necessary inventory.Set up, tested and configured networks, desktops, laptops and printers.Resolved technical issues for clients in person, on the phone and through e-mail.Installed motherboards, processors, RAM and graphics cards.Performed diagnostic tests and repaired malfunctioning hardware and software.Completed all repairs and maintenance work to company standards.Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly.
Followed checklists to verify that all important parts were examined.Rebuilt faulty assemblies, including steering systems and linkages.Examined vehicles to determine the extent of damage or malfunctions.Specialized in servicing brakes and fuel systems.Communicated with customers regarding vehicle issues and potential repairs.Repaired and replaced belts, hoses and steering systems.Executed all phases of power system tear down and repair.Operated pneumatic tools and air compressors.Rebuilt and repaired engines.Removed and replaced tires, shocks, struts and brakes.Maintained a [<95>]% customer service satisfaction rating.Contributed to repeat and referral business by using strong customer service and problem solving skills.Repaired and replaced radiators and water pumps.Organized work records and filed reports.Complied with state vehicle requirements, including engine safety and combustion control standards.Installed timing gears and timing belts.Ordered accurate amounts of parts and supplies to maintain necessary inventory.Transported customers to and from the shop for the customer service program.
Followed checklists to verify that all important parts were examined.Serviced air conditioning, heating, engine-cooling and electrical systems.Rebuilt faulty assemblies, including steering systems and linkages.Contributed to repeat and referral business by using strong customer service and problem solving skills.Ordered accurate amounts of parts and supplies to maintain necessary inventory.Reviewed the work of [<7>] auto mechanics.Guided mechanics with decisions concerning repair and replacement of parts.Transported customers to and from the shop for the customer service program.
Automotive Service CertificateElectrical Component Repair CertificateCoursework in Engine RepairHeating and Air Conditioning courseworkPreventative Maintenance Inspection trainingFuel and Ignition Systems courseworkCoursework in Mechanical and Electrical Engineering
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