Digital Marketing/E-Commerce Manager Resume Example

• Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications.
• Interpreted management directives to define and document administrative staff processes.
• Assessed personnel performance and implemented incentives and team-building events to boost morale.
• Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.
• Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
• Developed revisions to [Type] systems and procedures by evaluating operational practices and identifying improvement opportunities.
• Maintained accurate, current and compliant financial records by monitoring and addressing variances.
• Reduced recordkeeping errors by efficiently and precisely handling all financial transactions, journal entries and accounts payable and receivable activities.
• Made decisions affecting daily operations such as overseeing purchasing and inventory management.
• Utilized proven problem-solving methods in accordance with company policy to enhance client satisfaction.
• Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.
• Conducted in-depth troubleshooting of [Type] program problems and employee concerns and recommended corrective actions to resolve issues.
• Streamlined processes to maximize operational efficiency.
• Devised and implemented improvements to reporting procedures to [Result].
• Maximized branding outreach by facilitating marketing initiatives.
• Entered and maintained departmental records into company database using [Software].
• Networked with industry professionals to foster partnerships and identify new and improved [Type], [Type] and [Type] solutions.
• Provided Accounting with monthly sales figures for web sales
• Collaborated with accounting to provide sales figures for conventions
• Provided exceptional customer service to Gentle Giant Collectiors and Vendors.

inter-departmental projects

• Collaborated and contributed to the launch of the FabPro e-commerce sites
• Managed the stores
• Trained personnel to manage the store
• Worked in conjunction with Accounting, Order Management and Fulfillment to ensure timely shipments.

• Monitored customers for signs of security concerns and escalated issues to management.
• Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
• Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
• Educated customers on promotions to enhance sales.
• Listened to customer needs and desires to identify and recommend optimal products.
• Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in [Type] and [Type] products.
• Answered questions about store policies and concerns to support positive customer experiences.
• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.