Dietary Aide Resume Example
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DIETARY AIDE
Professional Summary
Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized, hard working, driven, Smooth and efficient multitasker and planner. Good at handling conflict in a calm and collected manner. Very personable and relates well with guests and co-workers. Reliable, respectful, responsible and career driven.
Skills
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Work History
Dietary Aide03/2019 to 01/2020
Homewood Retirement Centers – Williamsport , MD
Homewood Retirement Centers – Williamsport , MD
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
- Prepared beverages and filled food orders for customers.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Managed food resources, memorized orders and wrote patron's food orders on slips in 24-seat restaurant.
- Bussed and reset 7 tables per shift, working efficiently to keep dining room and work areas clean.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Greeted and maintained relationships with regular customers.
Front Desk Associate12/2017 to 01/2019
Shift Technologies, Inc. – San Francisco , CA
Shift Technologies, Inc. – San Francisco , CA
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Greeted 60 daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collaborated with Companies and Parties with team members to handle guest requirements from check-in through check-out.
- Answered guest questions and referred to local points of interest.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Used Nightvision, Excel, and word to process reservations, check-ins and check-outs.
- Asked customers questions to meet special requests.
- Oversaw fast-paced front desk operations at busy time periods with facility having as many as 100 nightly guests.
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Entered customer data using Nightvision software and updated information whenever patrons changed rooms.
- Maintained transaction security by verifying payment cards against identification.
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Kept accounts in balance and ran daily reports to verify totals.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Sorted mail and other important data, promoting quick delivery of all messages to recipients.
- Performed basic daily bookkeeping tasks.
- Maintained cleanliness and organization of front desk area.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including leaks and broken appliances to promote quick remediation.
Teachers Assistant02/2015 to 03/2017
Medstar Research Institute – Perry Hall , MD
Medstar Research Institute – Perry Hall , MD
- Alleviated learning gaps and effectively instructed students on social and motor skills through introduction of cutting edge educational tools and teaching aids.
- Oversaw groups of up to 12 students at school and off-site locations, maintaining optimal safety and security.
- Organized classroom materials to help teachers prepare for daily instruction and activities.
- Distributed learning materials such as worksheets, textbooks and supplemental activities.
- Supported student learning objectives through personalized and small group assistance.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Performed special tasks such as sign language and behavioral techniques to help students with special needs learn and grow.
- Retained interest and maximized receptive learning by educating students using hands-on instructional techniques.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Organized craft and play areas daily to keep classroom well-maintained.
- Aided teachers with classroom instruction and provided clerical support for diverse needs.
- Took attendance and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
- Handed out classroom materials, like pencils, glue and other project supplies.
- Monitored 12 students on field trips by overseeing various tasks, including roll call, assign buddy system, and monitor chaperones to keep youths safe in public settings.
Sales Floor Associate04/2007 to 02/2016
Savers Thrifts Stores – Aiea , HI
Savers Thrifts Stores – Aiea , HI
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Fielded questions and solved problems by informing customers of current promotions and store policies.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging product.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Logged reports, expenses, receipts and sales documents into digital database.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Educated customers on store credit card to enhance sales.
Education
High School Diploma06/2009Hopatong High School-
City
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Resume Overview
School Attended
- Hopatong High School
Job Titles Held:
- Dietary Aide
- Front Desk Associate
- Teachers Assistant
- Sales Floor Associate
Degrees
- High School Diploma 06/2009
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