Dynamic, highly qualified professional is seeking an opportunity with a growth-oriented company that would effectively utilize extensive experience and proven track record of success in the areas of: Management * Operations * Sales * Customer Service * Training & Supervision Background: * Skilled and experienced in budget planning and administration, P&L responsibility, management, strategic planning, sales, marketing, customer service, cost/inventory control and procurement Devising effective sales techniques and presentations Developing and maintaining positive customer relations to build repeat business and a solid client base Designing business plans and sales programs that produce tangible results Recruiting, hiring, training and supervising personnel; motivating staff to facilitate team performance Strengths: Excellent managerial, supervisory and communication skills...exceptional sales and team-building abilities... proven decision-making, problem-solving and time management skills...sustained record of long-term employment, achievement and advancement...an energetic, results-oriented, goal-driven and highly motivated individual, demonstrating integrity and a strong work ethic.
Cross-functional team management
Supervision and training
Complex problem solving
Departmental Operations Management
03/2012 to Current
Diamond ExpertDIAMONDS DIRECT － Charlotte, NC
Team member for the largest diamond house in the Southeast US, revenues of $46M annually.
Responsible for acquiring and maintaining personal client book.
Analyzes needs of client to identify perfect diamond from inventory of $30M+.
Acquired revenue of $3M in first two years.
Successfully maintains a 38% gross profit.
01/2011 to 03/2012
Assistant General ManagerJared, The Galleria of Jewelry － Charlotte, NC
Responsible for assisting in the development of a newly opened store, including generating a clientele and building a highly productive staff.
Involved in recruiting and hiring personnel, training employees in accordance with company's quality standards, evaluating staff performance, promoting quality customer service, and performing various other functions to optimize store efficiency and profitability.
09/2006 to 01/2011
General ManagerJared, The Galleria of Jewelry － Pineville, NC
Accountable for all aspects of store management and operations, including staffing, training, inventory selection and control, sales, customer retention, receiving, shipping, and store maintenance.
Consistently attained sales and profit goals.
Instrumental in increasing sales from $4.6M to $5M within a one-year period.
Achieved the first $1M December sales in the store history.
06/2006 to 09/2006
Acting General ManagerJared, The Galleria of Jewelry － Charlotte, NC
Responsible for managing the construction, development and opening of new store, including recruiting and training 23 personnel, procuring new merchandise inventory, directing pre-opening preparations, facilitating team-building, and coordinating Grand Opening events.
01/2004 to 06/2006
Assistant General ManagerJared, The Galleria of Jewelry － Fort Lauderdale, FL
Responsibilities encompassed training, scheduling and supervising 23 sales and office associates, managing an inventory in excess of $5.5M, and holding exclusive responsibility for Special Order inventory and Repair Department.
Substantially increased Swiss Timepiece sales by 500% through the development and management of a long-term sales initiative plan.
Additionally increased total store sales volume by $500,000.
01/1998 to 01/2004
Assistant Store ManagerHELZBERG DIAMONDS － West Palm Beach, FL
Gained significant experience in retail management and operations while handling staff training and supervision, management of a $2M+ inventory, handling Special Order inventory, and promoting sales and positive customer relations.
Efforts resulted in a 68% increase in sales volume over the previous year.
Ongoing education through various seminars and training programs in management, sales, customer service, training, supervision and other related topics.College of Lake County － Grayslake, IL
11/1992 to 09/1996
SergeantUnited States Marine Corps
Platoon Leader, 1995-1996
Gemological Institute of America - Graduate
Diamond Council of America
Real Estate License -North Carolina
customer relations, customer service, directing, training employees, staff training, gross profit, hiring, inventory, team-building, managing, office, personnel, profit and loss report, quality control, receiving, recruiting, retail management, sales, scheduling, seminar presentation, shipping, staffing, store management, supervising, training programs