Responsible and dedicated office professional with experience in heavy volume, and fast pace environments. Cooperative team player whom enjoys working well with people. Detail oriented, thorough, and accurate with taking and relaying information. Well organized to handle a variety of assignments from start to finish. Newly-graduated in Diagnostic Cardiac Sonography, very knowledgeable in anatomy and physiology, Trained experience producing clinical diagnostic ultrasound images and performing protocols step by step in diagnostic imaging procedures. Strong work ethics, with eagerness to learn, willingness to contribute towards meeting goals.
Medical Front Office Certificate
Diagnostic Cardiac Sonography Diploma
Cardiopulmonary Resuscitation (CPR)
Medical front office procedures
Bilingual in English/Spanish
Electronic Medical Record (EMR) software
Advanced Cardiac anatomy and physiology knowledge
Microsoft Office, Excel,
Excellent analytical skills
Cooperative team member
Attention to detail
Assisted with taking and relaying information for the Doctors Assisted with Echo Cardiac Exams following protocols Assisted with Echo Stress Test Assisted with Carotid Artery Test Assisted Patient Billing. Selected equipment for use in ultrasound setup according to specifications of examination. Monitored patient hemodynamic status during procedures using electrocardiograms. Operated ultrasound equipment to produce images of the heart. Worked in collaboration with sonographers and other healthcare team members. Completed diagnostic-quality ultrasound exams under the direction of the Cardiac Sonographer and Doctors. Recorded patient histories and filed supporting clinical data and diagnosis. Sterilized medical equipment after each procedure.
Assisting customers with billing questions Assisting customers changing their data plans and rate plans Making all account changes such as features and settings Assisting customers with troubleshooting their devices Assisting customers with upgrades and exchanges. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time frames. Addressed customer service inquiries in a timely and accurate fashion. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Assisted customers with our online form, matching them with lenders.
Resolved customer questions, issues and complaints.
Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time frames. Addressed customer service inquiries in a timely and accurate fashion.
Assisted with Echo Cardiac Exams following protocols. Assisted with Echo Stress Tests, Carotid Artery Tests, Vascular Tests and ECG Tests. Cleaned and sterilized instruments and disposed of contaminated supplies. Selected equipment for use in ultrasound setup according to specifications of examination as needed. Monitored patients hemodynamic status during procedures using electrocardiograms. Positioned patients for optimal comfort before procedures. Operated ultrasound equipment to produce images of the heart. Worked in collaboration with sonographers and other healthcare team members. Sterilized medical equipment after each procedure.
Processed an average of 600 invoices per month for a small-scale business. Calculated figures such as discounts, percentage allocations and credits. Deposited third party checks. Researched and resolved billing and invoice problems. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate. Prepared and sold broad range of customized merchandise to individuals and commercial accounts. Served as the company's only bilingual Spanish/English customer service representative. Successfully interacted with retail and wholesale personnel to expedite orders.
Coursework in Medical Front Office Procedures and Radiation Biology and Protection.
Coursework in Diagnostic Cardiac Sonography. Coursework in Ultrasound Physics. Trained in Vascular Ultrasound, Cardiac Ultrasound, EKG and CPR.
Coursework in Nursing care human services. Experienced in Anatomy, Physiology and Health Assessments in Medical Assisting. Caring for elderly patients with dementia and other associated illnesses due to age. Trained in CPR and Taking Vital Signs.
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