To utilize my customer service experiences and skills in a health care environment.
Scheduled shoe appointments
Processed electronic billing services
Processed McKesson invoices and statements
Communicated with physician offices
Prepared Medicare paperwork and billing
Performed duties of Diabetic shoe specialist
Ordered over the counter medications
Communicated with customers
Provided leadership in the development of sales associates.
Developed a sales strategy for memberships that resulted in a 40 percent increase.
Lead point-of sales operations in different types of memberships.
Handled customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.
Offered alternative solutions where appropriate with the objective of retaining customer's business.
Handled business transactions in connection with activation of new customer accounts on a computer terminal.
Communicated with customers using web-based tools and demonstrates the associated proficiency in typing and grammar.
Trained and mentored new employees
Encourages customers to purchase specialty items
Established loyal customer base
Performed closing duties including cleaning and inventory control
GPA: 3.5 Business Math, Business English, Psychology
Church camp counselor for teenagers
Active member of several Chambers of Commerce
Delivery for Meals on Wheels
10 key by touch, billing, inventory control, leadership, mentoring, Excel, Microsoft Office, Word, Works, sales, strategy, Excellent phone skills, types 80 wpm, works well under pressure and deadlines
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