DEVELOPMENT OPERATIONS COORDINATOR CUSTOMER SERVICE
Powerful communication skills - both verbal and written Able to carry out organizational mandates and objectives Strong work ethic in pursuit of excellence Dependable, resourceful and motivated to engage and serve our community Community Services Coordinator, Adult Congenital Heart Association 2013 - Present Increased number of Ambassadors by 50%. Serving over 1200 members annually Maintained a 95% volunteer retention rate Coordinated, managed all logistics of four annual patient-education regional events Increased partnerships and relationship building with Congenital Heart Programs Increased attendance at regional events by 50% Coordinated 20 annual speaking engagements and outreach events Supported all aspects of National Conference events and activities for 500 attendees Program Coordinator & Communications Specialist, RSVP of Delaware County 2009 - 2013 Coordinate, manage and evaluate RSVP programs such as America Reads impacting 1200 children, in 40 schools, Pen Pals, Environmental Education Program, RSVP Legends Band, Speaker's Bureau, Special Events, MLK Day, and the RSVP Volunteer appreciation luncheon Re-organized RSVP Times Newsletter, brochure and website that reaches thousands in the community Recruited volunteer to donate skill and talent to create and manage the website and saved RSVP $8K Compose and send out press releases monthly Researched, applied for and received over $5K in program support Recruited, screened, matched and placed hundreds of volunteers at approximately 100 RSVP Stations Converted newsletter to electronic newsletter using Constant Contact, saving RSVP $2K a quarter Chore Connection Director, Mid County Senior Services 2007 - 2009 Coordinated 40 community workdays to assist low-income older adults with minor home repair projects, such as interior and exterior painting, yard work and trash/junk removal Coached, guided and supported co-workers and volunteers, established senior employment, intern and work-study opportunities Identified and implemented expense saving and revenue generation opportunities, such as Handy Hand annual registry fee Evaluated and assessed Chore Connection and responded to community needs by increasing the number of volunteer drivers by 100% Managed and implemented the National Center on Senior Transportation grant, created and coordinated community focus groups and transportation summit, presented results at conference in Boston and Washington DC Created volunteer handbook and orientation forms, established and coordinated quarterly newsletter and volunteer recruitment socials Friend Builder connected MCSS programs with Wharton, Weidner, Cabrini, University of the Sciences and other volunteer minded organizations Volunteer Coordinator, Molina Healthcare Inc., Book Buddies 2005 - 2006 Developed and created a comprehensive volunteer program Coordinated book drives and blood drives working with community partners Maintained VolSoft data-base Assisted Vice-President of Research and Development department with research projects as requested Compiled General Needs Assessment Statistics and reported results Volunteer Program Manager, Friends of County Animal Shelters 2004 - 2005 Reorganized and improved volunteer screening and application process Implemented volunteer recognition program Conducted orientations and trainings for 200 new volunteers Created follow-up questionnaires for volunteer and adoption program Represented FOCAS at community outreach recruitment events Assistant Manager, Catherine's/Charming Shoppes, Inc. 2003 - 2004 Supervised daily store operations for retail sales exceeding $600K annually Managed daily, weekly and monthly bookkeeping operations
Developed, constructed, created and established volunteer programs, policies, procedures and marketing tools; recruited, oriented, screened, interviewed, placed and recognized over 5.
Development Operations Coordinator Customer Service01/2002 to 01/2003Harmonium, Inc
Coordinated operations of Development office Created comprehensive Partner Program, Policies and Procedures for 84 sites Maintained Access database of over 3,000 donors and prospects Coordinated and assisted with special fundraising events Assisted with 2003 CFC Application and United Way Campaign Researched prospects and grant opportunities beneficial to Harmonium Accounts Coordinator, Victory Team Apparel.
01/2001 to 01/2002
Converted and created purchase orders and invoices.
Created Yahoo online store from catalog.
Assisted with catalog editing and proofreading.
Trained and oriented new staff members.
Director of Volunteer Services01/1998 to 01/2001El Rio Health Center, Inc
Established, developed, and implemented the volunteer services department Recruited, screened, placed, oriented, evaluated, and recognized 250 volunteers Applied for and received $6K grant, implemented and coordinated Advisory Committee for the Reach Out and Read Program Conducted volunteer development training in hazardous materials, cultural competency, sexual harassment, and infection control Created and maintained the monthly company Newsletter Composed and compiled all necessary monthly and annual reports Assisted with the development and implementation of Community Health Fairs, Health Education Department, Employee Activities, Blood drives, and other special events, including presentations to various groups for solicitations of donations Assisted with special event fundraising coordination to support various programs that netted approximately $100K including sponsorships, donations, and cold call solicitations.
Coordinator01/1993 to 01/1998La Frontera Foundation, Inc
Developed, designed, implemented and assessed volunteer services for multi-day, major foundation fundraising events that netted over $300K including the Tucson International Mariachi Conference and the Festival of Trees, involving over 1,500 volunteers.
Cultivated and supported relationships with outside groups, organizations, businesses, and Board Members, including sponsorships, donations, and in-kind gifts.
Composed Press releases and compiled data and event reports.
Bachelor of Arts: Psychology1990University of Nebraska at LincolnPsychology
K plus volunteers Delaware Valley Association of Volunteer Administrators, Philadelphia, 2008-Current Delaware County Leadership Class Graduate, Chamber of Commerce, 2008 Points of Light National Conference Scholarship Recipient, Philadelphia, 2007 Vice-President, Employee Services Management Association Board of Directors, 2000 Chairperson, Unpaid Work Experience Program, Volunteer Center of Tucson, 1999-2000 Co-Chairperson, El Rio Employee Event Committee, 1999-2000 Board Member, Southern Arizona Volunteer Management Association, 1998 and 2000
catalog, Community Health, editing, special events, fundraising, Health Education, infection control, materials, Access database, office, Newsletter, Policies, presentations, Press releases, proofreading, Read, annual reports