Dedicated and focused professional who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Offering administrative experience in both corporate and non-profit office environments. Personable individual who capably maintains open lines of communication among senior executives, board members, middle management and administrative staff. Specializing in administrative support to Development offices. Committed to delivering high quality results with little supervision.
Currently serve as main processor for gifts, pledges and events in Raiser's Edge. I process online donations, business reply (check and credit card) donations, hand entered credit cards from student callers, recurring gifts and payroll. My work flow for processing can average 25-150 donations per day. I balance batch summary reports for verification and approval. Maintain detailed administrative and procedural processes to improve accuracy and efficiency. Coordinate and steward acknowledgment letters as well as matching gifts. Assist other departments with issues or questions regarding data base or daily procedures accurately and proficiently. When required, I serve as contact for the advancement office. Drafted meeting agendas and supplied advance material. Disperse incoming mail to correct recipients throughout the office. Receive and screen a high volume of internal and external communications, including email and mail.
Consistently met schedules for audits, loans and collections. Successfully managed the activities of team members in multiple locations. Responsibilities included cash handling of the safe and other employee's drawers. Educated customers on the variety of loan options and available products; check cashing, wire money, money orders and postal service. Verified details of transactions, including funds received and total account balances. Conducted month-end balance sheet reviews and reconciled any variances. Interviewed, hired and trained new quality customer service representatives. Obtained access to the main safe, door keys and alarm codes to ensure safety. Resolved customer questions, issues and complaints tactfully.
In charge of opening an closing the facility on a daily basis. Worked as a team member performing cashier duties, product assistance and balancing. Handled cash and deposits using the proper accounting procedures and documentation. Cross-trained and provided back-up for other customer service representatives when needed.
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