Detail Merchandiser Resume Example
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DETAIL MERCHANDISER
Summary
Highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Reliable and friendly who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience. Reliable and punctual, excellent work ethic and more than 3 years in retail. Areas of expertise include inventory, cash management and exceptional customer service. Versed in merchandising, display design and customer relations. Service-focused professional and friendly team player with a knack for building productive working relationships. A firm commitment to customer service that has been described as “second-to-none” by employers. Dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task. High-achieving, self-directed and self-motivated team player who also works well independently.
Highlights
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Accomplishments
Routinely helped as many as 100 customers each day in a high-volume retail outlet. Received 5 “exceeds expectations” ratings on performance reviews.
Experience
11/2014 to Current
Detail MerchandiserSonic Drive-In － Howe , TX
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Helped customers select products that best fit their personal needs.
- Maintained visually appealing and effective displays for the entire store.
- Educated customers on product and service offerings.
- Offered exceptional customer service to differentiate and promote the company brand.
- Oversaw all daily operations of multiple store locations.
- Kept the showroom clean and maintained neat, orderly product displays.
- Kept current on market and product trends to effectively answer customer questions.
- Completed floor replenishment to guarantee size availability and promote customer satisfaction.
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
- Communicated information to customers about product quality, value and style.
- Communicated store policy violations to the leadership team in a timely manner.
- Built and maintained effective relationships with peers and upper management.
- Processed shipments and maintained organized stock shelves.
- Informed customers about all product lines and services offered by the company.
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
- Marked clearance products with updated price tags.
05/2013 to 12/2014
Electronics Sales Associate / Head of WirelessWalmart － City , STATE
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Helped customers select products that best fit their personal needs.
- Maintained visually appealing and effective displays for the entire store.
- Educated customers on product and service offerings.
- Offered exceptional customer service to differentiate and promote the company brand.
- Consulted with customers on the latest styles and trends.
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
- Kept the showroom clean and maintained neat, orderly product displays.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Kept current on market and product trends to effectively answer customer questions.
- Completed floor replenishment to guarantee size availability and promote customer satisfaction.
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
- Communicated information to customers about product quality, value and style.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Communicated store policy violations to the leadership team in a timely manner.
- Offered direction and gave constructive feedback to motivate team members.
- Built and maintained effective relationships with peers and upper management.
- Processed shipments and maintained organized stock shelves.Informed customers about all product lines and services offered by the company.
- Processed all sales transactions accurately and in a timely fashion.
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
- Marked clearance products with updated price tags.
09/2012 to 04/2013
Service Clerk / Photo SpecialistWalgreens － City , STATE
- Processed an average amount of transactions each day in a timely manner.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Helped customers select products that best fit their personal needs.
- Maintained visually appealing and effective displays for the entire store.
- Educated customers on product and service offerings.
- Offered exceptional customer service to differentiate and promote the company brand.
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
- Kept the showroom clean and maintained neat, orderly product displays.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Kept current on market and product trends to effectively answer customer questions.
- Completed floor replenishment to guarantee size availability and promote customer satisfaction.
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
- Communicated information to customers about product quality, value and style.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Communicated store policy violations to the leadership team in a timely manner.
- Offered direction and gave constructive feedback to motivate team members.
- Built and maintained effective relationships with peers and upper management.
- Processed shipments and maintained organized stock shelves.Informed customers about all product lines and services offered by the company.
- Processed all sales transactions accurately and in a timely fashion.
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
- Marked clearance products with updated price tags.
07/2010 to 04/2012
Crew MemberBurgerKing － City , STATE
- Processed an average amount of transactions each day in a timely manner.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Educated customers on product and service offerings.
- Kept the showroom clean and maintained neat, orderly product displays.
- Communicated store policy violations to the leadership team in a timely manner.
- Offered direction and gave constructive feedback to motivate team members.
- Built and maintained effective relationships with peers and upper management.
Education
2016
Associate of Arts: Criminal JusticeCommunity College of Rhode Island － City, State, US
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Resume Overview
School Attended
- Community College of Rhode Island
Job Titles Held:
- Detail Merchandiser
- Electronics Sales Associate / Head of Wireless
- Service Clerk / Photo Specialist
- Crew Member
Degrees
- Associate of Arts : Criminal Justice
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