Friendly, accurate, and adaptable marketing manager who can effectively multi-task in a fast paced environment and meet critical deadlines. Experienced marketing and travel industry professional with 20 years of distinguished performance providing internal and external customer delight. Proactive leader with proven ability to interact positively with employees at all levels within the organization.
Results driven, detail-oriented multi-tasker with career success in communications and marketing
Strong negotiating skills
Highly self-motivated, goal-oriented self-starter
Ability to overcome challenges with creative solutions Proven track record of effective leadership including critical thinking and decision-making capabilities
Proven track record of effective leadership including critical thinking and decision-making capabilities
Built and managed North American sales office. Increased response times to provide immediate return on inquiries and quotes for direct clients and agents. Improved customer experience with outstanding customer service while ensuring profit margins and meeting sales targets. Supported a diverse product line of more than 130 tour products including package FIT and scheduled tours, tailor made itineraries, day tours and activities. Developed new, compelling product lines and promotional packages for North American market. Developed and acquired new business through US and international trade shows, regional and local presentations, agent networking and joining local APTA board. Successfully led agent fams to East Africa and Madagascar.
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