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Desktop Technician Resume Example

Resume Score: 80%

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DESKTOP TECHNICIAN
Summary

You're about to read the resume of an individual that is intentionally showing you how easy it is to sneak in like a trojan, gain access to your data, and be gone without a trace. Cyber crimes happen every 3-5 seconds, around the clock, and the individuals behind these attacks will not stop until they gain access to your world. This is where my robust skills come into play. I work relentlessly to identify any possible vulnerabilities that may lead to an attack on your years of data and hard work. Hackers may try to invade blindly, but knowing the intent behind the invasion is what sets this individual apart from your average cyber security applicant.

My years of working in many different areas of IT, the several occasions I was able to follow a hacker in the process of trying to gain access to a companies' data, and my personal drive to protect a company from these silent invasions.

Dedicated, driven, team player, dependable on many levels makes this individual a perfect fit for a Cyber security position. Working from the bottom up to the top is accomplished through hands on experience, patience, hard work and an understanding of what path was taken to achieve the end results is what groundwork i have laid and continue to build on.

Do you want Someone you can count on and trust with your most vulnerable systems and data? Then, read on to see a glimpse of what i bring to any companies table. From being a Systems Administrator to Desktop Support to now graduating in several months with a degree in cyber security, this well rounded individual has what it takes to be a cut above the rest.

Skills
  • Troubleshooting
  • Cabling (Cat5, Cat6)
  • Installing machines
  • Imaging/Deployment
  • Microsoft Office
  • Office 365
  • Microsoft Skype for Business/Teams
  • Implement and administer network tools
  • Utilize Spiceworks
  • TeamViewer Remote Access
  • LogMeIn Remote Access
  • Windows Remote Desktop
  • Systems:
  • Windows 10
  • Ubuntu
  • Kali Linux
  • Plan, Routing, and Switching
  • Windows Server 2012 r2
  • Academic, Migration
  • Air Force, Enterprise
  • Basic, Networking
  • Cabling, Network
  • Cat5, OCR
  • Coach, Organizational
  • Hardware, Peripherals
  • Network systems, Personnel
  • Clients, Policies
  • Client, Processes
  • Desktops, Python
  • Documentation, Routing
  • Phone support, Security Clearance
  • Imaging, Technical support
  • Laptops, Technical documentation
  • LAW, Troubleshooting
  • Linux
  • Access
  • Excel
  • Microsoft Office
  • Office
  • Windows
Experience
07/2017 - CurrentDesktop TechnicianCDS Life Transitions | Webster, NY
  • Support daily technical support activities for desktop, data and server management.
  • Setup/test desktops, laptops, mobile devices and related peripherals. In addition, updated and reconfigured existing and new software and operating systems for desktop, laptop. and remote devices.
  • Manage employee account access including account creation, changes, and terminations.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on an ongoing basis.
  • Responded to 20-30 support tickets within 5-10 minutes, on average, to improve customer service.
  • Developed training materials and provided IT systems training to several departments and assisted with new employee training.
01/2017 - 05/2017Enterprise Computing Operations Specialist(Intern)University of Rochester | Rochester, NY
  • Utilize multiple software tools to monitor datacenter systems and infrastructure.
  • Follow various policies and procedures for notifying support personnel of alerts and alarms.
  • Create, escalate, and track tickets per policies and procedures.
  • Provide after-hours Tier 1 phone support.
  • Used variety of technologies, including ASP.NET, MVC, HTML5, JavaScript and SQL Server to create new applications.
  • Assisted with Identifying areas of applications for regression testing following software updates, system changes or functionality changes to avoid unnecessary downtime and recoding.
07/2015 - 09/2016Junior Systems AdministratorLoyola Recovery Foundation | Pittsford, NY
  • Worked directly with management to execute and maintain IT projects.
  • Primary point of contact for medical staff, EHR migration.
  • Evaluated and implemented large scale physical network deployment within medical centers.
  • Maintained and monitored the backups of mission critical systems according to a regular schedule
  • Led the deployment of appropriate security patches, hot fixes, and software updates.
  • Diagnosed and resolved complex technical issues in Proofpoint's products.
  • Interacted directly with our enterprise customers to provide prompt solutions in a professional manner.
  • Hosted WebEx sessions with customers to diagnose reported problems, interacting with and sustaining the engineering team.
  • Strengthened IT internal infrastructure, help desk, application development, sales, account management and customer service operations
04/2015 - 07/2015Data Operations Technician - ProcessorD4, LLC | Rochester, NY
  • Retrieved, processed, and exported metadata per clients' needs.
  • TIFF and OCR client data using LAW PreDiscovery.
  • Documented work and data review for clients using Excel.
Education and Training
2021Bachelor of Science: Cybersecurity – Cyber Ops
Utica College | Utica, NY
06/2014Associate of Applied Science: Networking Technology
Bryant And Stratton College | Rochester, NY

Obtained Academic Achievement award

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DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • CDS Life Transitions
  • University of Rochester
  • Loyola Recovery Foundation
  • D4, LLC

School Attended

  • Utica College
  • Bryant And Stratton College

Job Titles Held:

  • Desktop Technician
  • Enterprise Computing Operations Specialist(Intern)
  • Junior Systems Administrator
  • Data Operations Technician - Processor

Degrees

  • 2021 Bachelor of Science : Cybersecurity – Cyber Ops
    06/2014 Associate of Applied Science : Networking Technology

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