Provide professional, lead "Data Center" technical support to over 5,600 users/devices in various Law Enforcement, Federal, and Public Safety Agencies, FBI, 911 Communication Centers, state and local Police Departments via telephone, email, and Task Ticketing Manager in a 24/7 IT environment. Work cohesively to monitor, confirm, identify and resolved problems, related to network connectivity, application functionality, and system performance related to servers, SAN/NAS, desktop computers, laptops, PDAs, slates, tablets, smart phones, Droids, Blackberry, iPads, mobile computers, printers, copiers, peripherals, routers, switches, hubs, patches, UPSs, and core switches, while maintaining a client focused attitude.
MS Windows Server 2003/2008 * Microsoft Networking * Switches * Hubs * Routers * Network Hardware
Remote in to Desktop computers, laptops * Troubleshooting * Install updates * Upgrades * Downgrades
Microsoft Office * Software Implementation * OS Fundamentals * Re-image DT Software * Tattooing
User profiles, policies and rights * Software Microsoft Suite, Symantec Ghost, Norton, AVG Anti-virus
Proficient with Microsoft Office applications 2003,2007 and 2010 specifically Outlook, Word, Excel
Adept in Power Point, Access, Project and Visio and desirous in participating and learning new application
Hardware and Software Installation * System Firmware Upgrade
Management of Users, Groups, Organizations and Units, Active Directory, domain account creation
Troubleshoot, remove, replace internal computer components such as hard drives, video cards, RAM, etc.
Perform post installation configuration * System Maintenance and Configuration
Installation and configuration of client and server operating systems
TCP/IP Configuration * Server Exchange * DHCP, wireless and hardwired routers, LAN/WAN/WAP
Remove, replace, or install network switches, servers, NAS devices AREAS OF COMPENTENCIES
Problem Solving - Analytical *Strategic Thinker and Planner
Solid Work Ethic
Manager - Supervisor - Leader
Public Speaker - Communications *Innovative and Creative
Cognitive and Adaptable
Local Market Knowledge
Government IT Acumen
Desktop Support Specialist III / IT Generalist January 2011 to Current
Achieved 173%, Q2 Revenue Quota, 2000.
Sales Representative of the Month, 1999 (Percentage of Quota): January: 125%, April: 144%, May: 151%, June: 212%, August: 250.1%, September: 209%.
National GSA federal contract Imaging Supplies, Canon, HP, and Compaq, Ricoh, Brother, and Lexmark, FY 1998.
Awarded,$1M, Presbyterian Medical Hospital, IT, Supplies, Parts and Service contract, FY 1997.
Sales Representative of the Month Award; Sold 20+ Network-Ready Digital Design Jet Wide Format Plotters, City of Albuquerque, NM.
225K - August, 2006.
National Federal Veterans Administration (VA) IT Solutions contract, FY 1995.
National GSA federal contract Information Technology Solutions, Canon, HP, and Compaq hardware, FY Acquired, $4M/3yrs.
Sandia National Laboratory (SNL) Federal Computer Hardware Contract, FY 1994.
Sales Representative of the Year, 152% of plan, FY 1993.
Awarded, $100K Sandia National Laboratory (SNL) Federal Imaging Supply Contract, FY 1992.
Achieved 166%, Annual Revenue Quota, FY 1990.
Acquired, $500K, City of Albuquerque, NM, Imaging Supply Contract, (165%+ quota), FY 1989.
January 2001 to January 2011LASER SPECIALISTS, INC － Albuquerque, NM
Operations/Sales Manager January 1989 to January 2011LASER SPECIALISTS, INC. Albuquerque
Performed technology assessments, diagnosis and repairs on computers, laptops, printers, and telephones Troubleshoot hardware, software, firmware issues, research, configure and deploy fixes, resolutions and solutions.
Setup multimedia devices, installed projectors, TVs and other technology devices as required Provide technical assistance and trained users on new hardware and software application Sell Information Technology Solutions to Federal, State, City and Local Government Agencies and Fortune 500 companies through GSA, BOA, IDIQ, Sole-Source, RFP and RFQ vertical channels.
Recruit, develop and train new sales associates.
Conduct on-going product training for sales reps in new software and digital technology.
Identify new sales opportunities thru cold calling, and telemarketing in assigned territory.
Present document solutions and extensive document workflow analysis.
Prepare and orally present proposals, demonstrate products and cost comparisons.
Develop and maintain National and Major Accounts through B2B selling.
Developed and executed strategic business plan objectives.
Hold multiple factory certifications from Lexmark, Canon, Ricoh, HP, Compaq, Okidata, Xerox and IBM -
CompTIA A+ Certification COMP001020599335Hewlett Packard University
Bachelor of Science : Business AdministrationUniversity of PhoenixBusiness Administration I possess an inactive "Q" Clearance
Increased annual revenue from $300K to $9M from Federal, State, and Local Government including Education, Medical, and Corporate clients from FY 1989 through FY 2004.
*Attained, $250K State of NM, Department of Transportation (DOT) Wide Format printer service and maintenance contract, GIS division, FY 2003.
A+ Certification, Active Directory, Adobe, AD, Anti-virus, APs, B2B, business plan, CAD, Cisco, client and server, cold calling, Compaq, Computer Hardware, Hardware, client, clients, customer satisfaction, Dell, DHCP, diagnosis, Digital Design, e-mail, ethernet, firewalls, functional, Ghost, Government, hard drives, HP, Hubs, IBM, image, Imaging, Information Technology, Java, LAN, laptops, Local Government, Mac, Market, Access, Excel, Exchange, mail, Microsoft Networking, Microsoft Office, Microsoft Office applications, MS Office, Microsoft Suite, Outlook, Power Point, Windows, MS Windows, 2000, Windows NT, Windows XP, Word, modems, multimedia, Enterprise, Network Management, NAS, network hardware, network printers, Network, networks, Norton, operating systems, OS, Oracle, peripherals, copier, Plotters, policies, Printer, printers, Problem Solving, processes, proposals, protocols, Public Speaker, quality assurance, quality control, RAM, repairs, reporting, research, RFP, Routers, selling, Sales, Servers, Software Installation, Sophos, Strategic, Supervisor, Switches, Symantec, TCP/IP, technical assistance, telecommunications, telecommunication, telemarketing, telephones, Trend, Troubleshoot, Troubleshooting, Upgrades, Upgrade, video cards, VPN, Visio, VM, WAP, WAN, workflow analysis
Presidents Club Award: New York City, FY 2003.
*Presidents Club Award: Montreal, Canada, FY 2002.
*Awarded, $4M/3yrs. Los Alamos National Laboratory (LANL) contract for Hewlett Packard Computers and Peripherals, FY 2001, resulting in acquiring "Q" security clearance.