To obtain a challenging Desk Support position with a progressive, growth-oriented organization utilizing my technical skills.
PC/Desktop/Laptop hardware and software support
Excellent customer service and support and ability to communicate technical solutions to
Installed, configured software (using imaging software), maintained and troubleshoot applications
Responsible for ensuring on-going maintenance and development of positive customer relationships with all business partners and customers
Provide Network Support for LAN/WAN and troubleshooting cabling connectivity issues with CAT 5. Networking Protocols: TCP/IP, LAN/WAN, T1
05/2014 to CurrentIRS/ABB TECH
Desktop PC, Laptops, Server, Laser Printer repairs and support various models Troubleshooting and repairing DELL Servers, loading software and completing vendors specific configurations Followed documented processes and procedures to ensure part availability and a timely response to open trouble ticket requests and support daily ticket volume Updating inventory information using Support System inventory database Windows XP to Windows 7 migration Using Troubleshooting tools like Ghost Symantec Cisco Telephones configure to factory settings Network Rack Cabinets Support Supporting NCR ATM's.
DeskTop Support Analyst07/2012 to 05/2014RAFIQ GULAMHUSEIN
Receipt/asset control of systems for deployment using HP KISAM TICKETING SYSTEM Validate SW inventory of target system and insure "build to order" accuracy of replacement system Correction of discrepancies identified, and root cause analysis to prevent future discrepancies.
Execution of Pre-capture checklist required to assure success of the Altiris Deployment Solution capture Issue request for execution of Altiris Deployment Solution against target and replacement workstations Set up replacement workstation at user location and diagnose and resolve Network connectivity issues for remote end users Manages and execute asset control procedures to excess the refreshed target system Migration of Windows XP to Windows 7 and warranty support.
Computer Field Technician04/2006 to 06/2012Worldwide Tech Services
Install, maintain and repair computers, laptops and peripheral devices Instruct customers to effectively operate and maintain their system as required.
Maintain Service Delivery Coordinator (SDC) for communication and ensured Customer Satisfaction Track and return all parts as required Resolve customer's hardware/software and upgrades Support Microsoft Windows 9x, XP, Vista, Windows 7 Support - APPLE, DELL, IBM, LENOVO, LEXMARK and SONY Getronics (Compucom.
Computer Field Technician03/2002 to 04/2006
Responsible for solving computer networking and technical problems Found network connection and their server problems Install computer LANs and WANs network connections for banking and retail PC/Desktop/Laptop hardware and software support Installed, configured software (using imaging software), maintained and troubleshoot applications Performed diagnostics on PC Equipment and ensured printers were up and running at all times Installed and configured CISCO Routers (2600) and troubleshoot with help desk Troubleshoot fiber optic cable issues Diagnosed and performed maintenance on DELL Server 2600/2650.
Education and Training
A.S: Industrial ElectronicsIndustrial Electronics
Advanced Electronic Certificate - Houston Community College