desktop support resume example

· Facilitated the migration of data from older DASD technology to new technology to support asset management

· Utilizes a variety of reports to ensure data integrity in transactions including special handling instructions,

• Identified issues with workflow processes and effectively implemented methods to reduce task time and to increase productivity.
• Initialized and configured newly installed DASD devices across multiple hardware platforms to ensure adequate space for existing applications.
• Supported and provided troubleshooting assistance for an application used by 140 employees.
• Demonstrated my skills as a help desk technician by migrating 300 end users email account with the help of two co-worker and minimal supervision
• Trained 3 personnel to maintain efficiency, organization effectiveness, and timeline management as a team leader.
• Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
• Provided on and off-site field technical leadership and project management for users, computers and infrastructure.
• Image desktops and laptops for end users and push software through SCCM.
• Work on process mapping, analysis, and design of business requirements.
• Takes business requirements and maps them to IT systems, providing detailed application design documentation.
• Work with horizon client viewer VMware Infrastructure Client in supporting project switching user to our windows 10 operating systems.
• Use remote software application dame ware and remote desktop connection to help users and transfer user’s data to new machine.
• Responsible for installation, set up, configuration, testing, mentoring, training and support of new and upgraded technologies.
• Use Citrix Active directory to unlock user accounts and set user accounts for temporary passwords.

· Utilizes a variety of reports to ensure data integrity in transactions including special handling instructions,

· Escalate high priority, high impact issues to the internal support teams and workgroups.

· Accurately, quickly, and efficiently documenting (typing) record all interactions with customers in an incident management tracking tool.

· Effectively translate complex, technical concepts into easy to understand language to assist non-technically oriented customers or vice versa for the workgroups.

· Troubleshoot corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed. In addition, providing feedback on technical documentation for publication in Knowledge Base.

· Using remote control/assistance tools to assist customers when needed.