Highly accomplished and dedicated Information Technology leader with proved expertise driving IT solution through system management pertaining to desktops, laptops and hardware, motherboard, optical drives, memory modules, power adapter, CPU, CPU fan, case fan, heat sink, hard drive, and SSD drives. Exceptional performance in diagnostics and troubleshooting, coupled with critical problem solving expertise. Strength in communication and effective collaborative efforts with all members and levels of the organization. Self-directed, resourceful, competent, and professional ensuring optimal performance.
Active Directory, Avaya, cables, Cisco, Citrix, Computer Assembly, Hardware Configuration, hardware, Hardware Installation, CPU, Client, Customer Service, Customer Care, database, Dell, Desktops, Diagnosis, internet connectivity, inventory, laptops, Linux, MAC, MAC OS, Excel, Microsoft Office, Outlook, PowerPoint, SharePoint, Microsoft Windows 8, Windows, Word, motherboard, network printers, network, networking, Printers, Problem Solving, Software Installation, Systems Administration, System Administration, User Support, Desktop Support, Technical Support and Training, Telephone, telephony, Troubleshoot, Troubleshooting, upgrades, video conferencing, vpn
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