LiveCareer-Resume

desktop support resume example with 17+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Highly accomplished and dedicated Information Technology leader with proved expertise driving IT solution through system management pertaining to desktops, laptops and hardware, motherboard, optical drives, memory modules, power adapter, CPU, CPU fan, case fan, heat sink, hard drive, and SSD drives. Exceptional performance in diagnostics and troubleshooting, coupled with critical problem solving expertise. Strength in communication and effective collaborative efforts with all members and levels of the organization. Self-directed, resourceful, competent, and professional ensuring optimal performance.

Education
SUNY Empire State College Staten, NY Expected in 2016 Bachelor of Science : Computer Science - GPA : Computer Science
Technical Career Institute New York, NY Expected in A.S : - GPA :
, Expected in Computer NET Foundation 2013 Desktops | Dell, New York | Cert ID: 3114 | 2014 Foundation 2013 Alien ware | Dell | Cert ID: 3115 | 2014 Foundation 2013 Portables | Dell, New York | Cert ID: 3116 | 2014 DCSE Microsoft Windows 8 | Dell, NY | Cert ID: 3086 | 2014 Foundation 2013 Printers | Dell, NY | Cert ID: 3138 | 2014 : - GPA :
Experience
Optimal Solutions And Technologies - Desktop Support
Alexandria, VA, 01/2015 - Present
  • Responded efficient and timely to over 400 AST' business users technical issue Setup workstations and telephony for new users and visitors for outlook and Citrix Performed hardware and software installation and maintained up to date inventory Promptly documented trouble tickets for all reports of information system problems Imaged computers and diagnos hardwares for functionality Troubleshooted network printers for connectivity issueAm Set up Avaya Telephone and Polycom video conferencing Mobile platform setup and support Open and update tickets via FootPrint ticketing system.
Iqvia Holdings Inc - Help Desk Consultant
Sikeston, MO, 2013 - 11/2015
  • Installed windows and MAC to desktop and laptops.
  • Demonstrated skill in removing spyware, adware, viruses and traces from system.
  • Troubleshoot internet connectivity issue.
  • Influenced all replacement of hardware and installed software with updates.
Dick's Sporting Goods - Field Associate
Naples, FL, 01/2014 - 01/2015
  • Facilitation of a variety of diagnosis pertaining to desktop and laptop issues.
  • Illustrate knowledge within upgrades and replacement of hardware: optical drives, CPU, and motherboard.
  • Skill in troubleshooting a variety of issues including: printers and the removal of paper jams.
  • Execution in the assemble and disassemble of diverse computers.
Aflac - Workstation Supervisor
Columbia, SC, 01/2005 - 01/2011
  • Add and delete users from the directory.
  • Opened and closed remedy ticketing daily through skilled technical proficiency.
  • Updated revenue database daily and prepared revenue documents for managements.
  • Troubleshot and installed toners & drums.
TCI - Intern
City, STATE, 2002 - 2005
  • Installed Windows, Linux, and MAC OS on a multiple platform.
  • Connected desktop and laptop to a network.
  • Advanced networking cables and tested for connectivity.
Skills

Active Directory, Avaya, cables, Cisco, Citrix, Computer Assembly, Hardware Configuration, hardware, Hardware Installation, CPU, Client, Customer Service, Customer Care, database, Dell, Desktops, Diagnosis, internet connectivity, inventory, laptops, Linux, MAC, MAC OS, Excel, Microsoft Office, Outlook, PowerPoint, SharePoint, Microsoft Windows 8, Windows, Word, motherboard, network printers, network, networking, Printers, Problem Solving, Software Installation, Systems Administration, System Administration, User Support, Desktop Support, Technical Support and Training, Telephone, telephony, Troubleshoot, Troubleshooting, upgrades, video conferencing, vpn

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Resume Overview

School Attended

  • SUNY Empire State College
  • Technical Career Institute

Job Titles Held:

  • Desktop Support
  • Help Desk Consultant
  • Field Associate
  • Workstation Supervisor
  • Intern

Degrees

  • Bachelor of Science
  • A.S
  • Computer NET Foundation 2013 Desktops | Dell, New York | Cert ID: 3114 | 2014 Foundation 2013 Alien ware | Dell | Cert ID: 3115 | 2014 Foundation 2013 Portables | Dell, New York | Cert ID: 3116 | 2014 DCSE Microsoft Windows 8 | Dell, NY | Cert ID: 3086 | 2014 Foundation 2013 Printers | Dell, NY | Cert ID: 3138 | 2014

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