Desktop, Server Group Engineer Resume Example
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DESKTOP, SERVER GROUP ENGINEER
Summary
As an experienced IT professional, I've worked for many companies providing my IT skills and resources for projects undertaken by me or as a team. I have Improved many systems and problem solved many IT issues for end users to give them the best working solution, below is my some of my experience throughout the years.
Highlights
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Experience
Desktop, Server Group Engineer
May 2010 to September 2015London Borough Of Merton
May 2010 to September 2015London Borough Of Merton
- Duties involved providing support for software and hardware environments for the employees (user base approx.
- 3000 employees) and public (Local borough residents).
- Main goal was upgrading all of the existing desktops to windows 7, the remaining 70% were moved to the Citrix environment, looking towards the future for a 100% reliability, along with maximum security and redundancy.
- Some achievements included having a very secure network, functional adaptable systems, minimal downtime, passing COCO compliance, regular maintenance on all hardware/software (desktops, servers, SAN, backup servers, VM, Citrix etc.).
- Implemented & developed new Globalscape SFTP server for downloading/uploading files via secure FTP traffic.
- Installed Web based secure file sharing system, secured data traffic for corporate network by 95%.
- Over 2 years Globalscape administrator experience, proficiently used application to setup new users, rules, schedules, scripts, certificates which maintained a secure data transfer point between corporate LAN and the web.
- Regular testing and maintenance involved when implementing new systems into the SFTP environment, logs and network traffic analysed for secure data transfer.
- Implemented upgrade of public secure network, all hardware replaced, upgraded software and new active directory created.
- Used variety of applications to perform upgrades on our data centre as well as keeping our software environments and development systems up to date.
- Maintained network infrastructure for local government buildings as well as external sites including closed networks for public domains used in the information centres.
- Scheduled upgrades for patching servers and desktops, used security software (Sophos) to monitor all machines and network infrastructure.
- Delivered security software patches for all systems, including hardware and software for applications, i.e.
- Windows, MS Outlook, Lotus Notes, MS SQL Server, IBS, Civica.
- Assessed all IT equipment, looked at new technologies (WFH, tablets, mobile computing) providing new opportunities for staff to complete their roles.
- All IT equipment was standardized, IT audit maintained every month, stock overhaul was implemented.
- Provided disaster recover backup solutions for management e.g.
- duplication of essential systems, backup solutions introduced, database replication created, network lines added etc.
- Used and developed scripting files to automate manual processes undertaken by users, continually looking at departmental and system improvements.
- Took control of a scheduling system to streamline batch payment runs, creating complex charts picking up values, manipulation of data, adjusting and creating data files for users and other systems.
- Provided on-call support as well as out of hours support for all systems and users, looked after power, networking, system admin etc.
- Took on more responsibility when department manager was on sick leave, managed all sql related queries and Unix operating system queries when reported via users and our helpdesk.
- Assisted SAN upgrades, creating more storage in a smaller form factor with better redundancy factor.
- 70% of users moved to the Citrix environment, this involved testing of applications and liaising with 3rd party software support, new servers provisioned with in the citrix environment.
- Setup fail over site at another local government building created, duplicated hardware and software for essential systems, new network links created, provided network infrastructure etc.
- Key accomplishments Time and money improvements made by performing software upgrades and configuration changes, this reduced hardware failure by moving 70% of users to the Citrix environment.
- VMWare environment implemented, 70% of servers decommissioned and moved over to VM solution, hardware footprint in datacentre decreased, power and thermal output reduced by 3rd.
- Automated processes, data manipulation, emailed notifications, created schedules, created scripts which resulted in 80% reduction in manual processes.
- Project managed Windows 7 upgrade for 3rd of the user base including dealing with 3rd party support for software compatibilities and hardware upgrades, managed 4 contractors to achieve this goal.
- Streamlined turn around production of re-servicing, re-building, creating new desktop hardware, servers, portable hardware, this was achieved by using image servers for all the standard/non-standard builds.
- Automated uploads/downloads of data and software for end user requirements, procedures were created for these processes to ensure they were recorded in case of failure or audit purposes.
- Took control of batch payment runs for Council Tax, Housing Benefit, Sundry Debtors, Business Rates & Workflow, via PTC Scheduler application.
- Significantly reduced evening schedule running time from 10hrs+ to 3hrs using multiple streams to gather and process information via Open Edge database.
Provisioning/IT Assistant
November 2008 to March 2010Vanco Networks
November 2008 to March 2010Vanco Networks
- Provided networking infrastructure for small to large businesses throughout the UK.
- Delivered efficient, fast and secure networks, including 24/7 support for our customers.
- Expanded services to Dubai and Europe.
- Provide technical support to end users and liaised with engineer team to provide suitable onsite solution.
- Maintained IT infrastructure ranging from secure communication to hardware and networking.
- Assigned many projects work as a team installing IT equipment for major companies throughout the UK, basically looking after the IT infrastructure.
- Liaised with clients and customers to ensure all services and facilities are met to highest standards Scheduled partners (BT, Cable & Wireless, NTL) to implement network infrastructure at client sites (may have 100's of sites) requiring installation of certain types of lines and equipment e.g.
- ADSL, PSTN, ISDN, implemented by fast tracking and placing orders.
- Liaised with engineers and customers to arrange time of installation of equipment, servers, routers etc.
- Updated accounting system to ensure correct billing for each new client.
- Provided support based on ticket system, by remoting into customer sites, and implementing software patches and configurations.
- Key accomplishments Met deadlines by project managing and implementing infrastructure changes, project handed over to customer support team for live implementation.
- Achieved objectives, using spreadsheets, databases, account packages to ensure all targets, SLA's met.
- Using MS Office, Documentum, Oracle, MAC Tracker, BT Broadband Wholesale Access, Tiscali Portal, Remedy, MS Outlook etc.
Accounts Payable/Helpdesk support
May 2005 to March 2008Medas Villers House
May 2005 to March 2008Medas Villers House
- Provided IT support for processing invoices for companies such BBC using SAP system.
- Processed transactions using relevant IT packages by understanding the financial system SAP, in adherence to operating instructions and quality procedures.
- Dealt with internal and external customer queries effectively adhering to high standards, provided hardware and software support for email, web browsing, news, services and NT Management systems.
- Key accomplishments Identified service improvements for high user base.
- Met SLA standards to ensure customer satisfaction and not to incur any penalties, ensuring transactions are processed as efficiently as possible without sacrificing any goals or quality to meet targets.
- Gave assistants and advise on future project work.
- Project managed 4 to 5 members of staff on completing work with in scheduled time frame.
Publisher/IT Support
December 2003 to January 2005GSK Research & Development Publishing
December 2003 to January 2005GSK Research & Development Publishing
- Provided IT support as well as creating dossier for scientist and professors for new products coming to global markets.
- Liaised with customers and executives on a regular basis via email (Lotus Notes, MS Outlook), telephone and in person.
- Created MS Link dossier suited for specific global markets using a call logging system.
- Improve database performance by routinely scheduling data management clean-up of all redundant data using database management controls.
- Completed all relevant work given by familiarising myself with IT software and hardware.
Education
BSC : Information Systems (Computing & Technology), 1999University of Westminster - City, EnglandInformation Systems (Computing & Technology)
BTEC National Diploma : Computer Studies, 1995The College of North West - City, EnglandComputer Studies
Skills
accounting system, Active Directory, streamline, ADSL, automate, Backup, billing, Broadband, C++, Cable, charts, Citrix, hardware upgrades, hardware, Council, borough, client, clients, customer satisfaction, customer support, data management, data transfer, databases, Database, database management, desktops, Documentum, Edge, Email, engineer, fast, financial, Firewall, frame, FTP, functional, HP, image, IP, ISDN, IT support, LAN, Legato, Linux, local government, logging, Lotus Notes, MAC, managing, Access, Exchange, money, Microsoft Office, MS Office, MS Outlook, Windows 7, Windows, Win 3.1, NT, Works, network, Networking, networks, Norton Antivirus, Oracle, PASCAL, Pearl, Prism, processes, Coding, Programming, PSTN, quality, routers, SAN, SAP, Scheduling, servers, scripting, scripts, SLA, Solaris, Sophos, spreadsheets, sql, MS SQL Server, SQL Plus, Tax, technical support, software support, telephone, TOAD, Trend, Unix, Unix operating system, upgrades, upgrading, upgrade, Visual Basic, VM, web browsing, Workflow
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Resume Overview
School Attended
- University of Westminster
- The College of North West
Job Titles Held:
- Desktop, Server Group Engineer
- Provisioning/IT Assistant
- Accounts Payable/Helpdesk support
- Publisher/IT Support
Degrees
- BSC : Information Systems (Computing & Technology) , 1999
BTEC National Diploma : Computer Studies , 1995
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