Experienced and goal-oriented health care professional with a track record of providing excellent customer satisfaction, that is able to work in a complex environment. Skilled in building long-term relationships with all levels of hospital staff and patients. Possess a solid knowledge of medical terminology. Proficient in prioritizing and completing tasks in a timely manner, and able to multitask when necessary. Flexible and analytical with a keen eye for details; skilled at synthesizing and editing information to achieve overall objectives. Achieved significant results related to promoting staff development, organizational growth, and overall patient volume. Motivated and ambitious with excellent interpersonal, written, communication, organizational, and listening skills. Exceptional problem solving and negotiating skills and able to make decisions independently and quickly with minimal escalations.
Education and Training
Bachelors of Arts: Psychology Counseling SociologyMay 2005Paine CollegePsychology Counseling Sociology
Microsoft Office 1998-2010, Windows OS, Apple OS, Cerner, Citrix, Epic, and Power Chart
Typing: 70 wpm
Apple, as set, billing, Citrix, customer service, delivery, Family Medicine, financial, forms, hiring, insurance, maintaining inventory, Access, Microsoft Office, office, Windows OS, Nursing, OS, organizing, direct patient, patient flow, policies, scheduling, spreadsheet, Typing, 70 wpm, websites, workflow
01/2012 to CurrentUniversity Health Care SystemAugusta, GA
ER Access Coordinator I Responsible for the daily operations of the Emergency Department.
Responsible for completing thorough registrations at all points of entry on every patient that enters the Emergency Department Responsible for adhering to the financial policy in regards to collecting co-payments at time of discharge Obtains and encodes pertinent financial information into patients records Verifies that all insurance information is accurate and correct via insurance websites Ensures that exceptional customer service is provided Responsible for ensuring that AIDET is being implemented Responsible for adhering to all hospital regulations and standards as set by JACHO.
Desk Operations Specialist01/2010 to CurrentGeorgia Regents Medical CenterAugusta, GA
Accountable for the daily operations of the Family Medicine Center.
Responsible for verifying and updating healthcare insurance according to policy and procedure Obtains and encodes pertinent demographic and financial information into the patient management system Ensuring that thorough registrations are being completed for all patients at time of arrival Explains financial policies in its entirety and when necessary provide information on available resources and avenues for alternative Collects co pay's for office visits as well as cash collections for those with outstanding balances Completes and submits daily cash logs to administration Acts as a liaison with physicians, nurses, and patients Schedules all patient appointments including both internal and external specialist referrals.
Prepare and process encounter forms for physicians.
Ensures that all new staff is thoroughly trained upon hiring Compiles consult data daily and enter onto spreadsheet for clinic administrators Responsible for adhering to all hospital regulations and standards as set by JACHO Makes recommendations on how to improve the workflow of the Family Medicine Clinic.
Patient Access Services Representative01/2006 to 01/2010Georgia Regents Medical CenterAugusta, GA
responsible for the daily operations of the admitting department.
Obtains and encodes pertinent demographic and financial information into the patient management system.
At point of registration obtains signature for all required admission forms as well as ensuring that thorough registrations are completed Collects deposits for surgical procedures and inpatient visits when required according to departmental policy and procedure.
Explains financial policies in its entirety and when necessary provide information on available resources and avenues for alternative Provides exceptional customer service Complete admitting process on all patients regardless of point of entry Provides notification to third party insurance companies Assist with patient flow by monitoring all occupied and vacant beds which aides in the placement of patients in a timely manner Maintained confidentiality of patient information Responsible for employee scheduling Prepared nightly hospital census reports in a timely manner for both Nursing and Hospital Administrators.
Responsible for ensuring that the Admitting department operates efficiently and service excellence is maintained.
Pharmacy Technician01/2001 to 01/2007Rite Aid PharmacyAugusta, Georgia
accountable for assisting the pharmacist in collecting, organizing, and evaluating information for direct patient care, drug review, and departmental management.
Prepared and distributed medications Maintained confidentiality of patient information Demonstrated ethical conduct in all activities related to the delivery of pharmacy services Received and screened prescription medication orders for completeness and accuracy Collected payments and initiated billing for pharmacy services Responsible for monitoring and maintaining inventory Responsible for training all new pharmacy technicians and drug clerks Provided exceptional customer service.