[job title] with more than [number] years of experience planning, developing and implementing [program or process] .
Training specialist knowledgeable about theories and methods used in designing, developing and delivering successful training programs and adult learning concepts.
Looking to join a growing organization as part of the support team.
Creative professional with extensive project experience from concept to development. Talents include [areas of expertise].
Microsoft Office 2013
Familiar with Articulate Storyline
Familiar with Articulate Product Suite
Familiar with Learning Management Software (SkillPort)
Curriculum Development and Assessment
Employee Training and Development
Over eighteen years of successful experience at SSFCU in Member Service and Training with recognized strengths in problem-solving, trouble-shooting and staff support.
Implemented new training programs for floor specialists.
Frequently selected to participate in major Credit Union projects based upon my experience, attention to detail and computer competency.
Past participant in the New Account Origination platform (Quick Approve) in regards to planning and executing a testing strategy, identifying and trouble shooting errors within testing and production environments and act as communication liaison to the Operational Training Department in order to assist in the development of training materials for instruction to the Credit Union.
Design & Development Trainer January 2014 to CurrentSecurity Service Federal Credit Union － San Antonio, TX
Member Service Operational Support Specialist April 2010 to January 2014Security Service Federal Credit Union － San Antonio, TX
Network Services Specialist II December 2008 to April 2010Security Service Federal Credit Union － San Antonio, TX
ATMs, relationship management software/hardware and Telecommunications equipment
Provide support for Credit Union activities such as teller, new account/new lending origination systems (hardware & software), ATMs, relationship management software/hardware and Telecommunications equipment.
Provide assistance to employees on product, process and application issues.
Participation in the documentation and tracking of Network Services calls, both internal and external. Independently determine proper path for resolution; i.e. Break-fix, Training, System Development Request, or Network configuration. Coordinate resolution of issues in a timely manner with the appropriate person(s).
Member Service Technical Trainer May 2005 to December 2008Security Service Federal Credit Union － San Antonio, TX
Responsible for conducting assigned training programs and classes.
Assist in organizing, developing, updating and revising various training materials to enhance the operational training programs / classes.
Monitor, evaluate and communicate the progress and performance of trainees to management.
Member Contact Center Supervisor June 2002 to May 2005Security Service Federal Credit Union － San Antonio, TX
Assist in managing the daily operation of the Member Contact Center in conjunction with the Assistant Vice President.
Actively supervise the inbound area of the Member Contact Center providing members with telephone account service and information pertaining to accounts.
Balance the Member Contact Center and perform opening and closing procedures as needed.
Senior Member Contact Center Officer (BillPay Coordinator) September 1999 to June 2002Security Service Federal Credit Union － San Antonio, TX
Manage the day-to-day activity of the BillPay Service including enrollment, payment research and payment resolution.
Provide assistance to Security Service members, potential members and non-members via email, secure messaging, telephone, fax or postal mail.
Independently research and resolve difficult and complex account, credit card and loan situations using available systems.
Assist Credit Union membership, MCC, Service Center and other departmental employees with situations that are beyond their knowledge and / or expertise to include Electronic BillPay, CompuBranch online banking and CallPlus automated services.
Member Service Officer March 1999 to September 1999Security Service Federal Credit Union － San Antonio, TX
Initiate and process new member accounts, file maintenance and cross sell appropriate products and services.
Input loans into ASAP. Follow loan officer memos. Ensure proper loan closing procedures are complete on all consumer loans. Prepare proper documentation to ensure loan proceeds are disbursed accurately.
Act as an OJT coach by providing regular training and documenting training in OJT manual. Assist management with the support of service center operations, motivation and coaching of employees.
Teller I September 1996 to September 1999Security Service Federal Credit Union － San Antonio, TX
Examine each deposit or withdrawal document for completeness and accuracy and request proper identification for account access. Validate account information from the teller system and TSD/CRM or appropriate department.
Independently process a variety of teller transactions. Balance all monetary totals, including but not limited to cash received, disbursements and transfers daily.
Master of Science : Global E-Learning, 2015Texas A & M University － Commerce, TX, US
Expected Graduation - August 2015
Coursework in Adult Education.
Coursework in Instructional Design and Development.
BBA : Business Administration, 2007Our Lady of the Lake University － San Antonio, TX, US
Coursework in Basic Business Knowledge with a focus on Business Administration.
United Way Departmental Representative
San Antonio Food Bank Volunteer
Telephone, Training, Credit, Credit Union, Progress, Training Programs, Closing, Service Center, Access, Cash, Crm, Customer Relationship Management, Credit Card, Postal, Security, Documentation, Lending, New Account, System Development, Coaching, Documenting, File, Loan Closing, Loans, Maintenance, Operations, Account Maintenance, Excel, Liaison, Microsoft Office, Microsoft Office Xp, Microsoft Windows, Ms Excel, Ms Office, Ms PowerPoint, Ms Word, Office Xp, PowerPoint, Problem-solving, Testing, Trouble-shooting, Word