A confident, enthusiastic, multi-skilled and focused professional who can bring passion, drive, performance, excellence and a winning mentality to any company. A quick learner who can absorb new ideas and can communicate clearly and effectively when working with people of all levels. Self-motivated and able to contribute effectively to a team by making a real and measurable difference to the bottom line. Thrive in a fast-paced office environment that values exceptional work ethic and integrity. Looking to join a company with like-minded individuals who strive to break records and deliver excellence within a culture that is built on honesty, passion, respect and recognition with regards to driven results!
Award-winning sales professional
Adept at developing repeat business
Excellent communication skills
Able to engage customers in meaningful conversation that lead to increased sales
Budgeting and Cost Control
Confident with IT and office software packages (Word, Excel, PowerPoint, etc.)
Prospecting and Cold Calling
Strategic Account Development
Excellent Team Player and Independent Contributor
11/2014 to Current
Design Consultant and SalesLa Z Boy Furniture Galleries － Augusta, GA
Responsible for creating a sales environment that enhances the buying experience.
Also in charge of driving the full sales lifecycle, from initial contact to demonstrations and sale.
Assisted in all aspects of daily showroom operations and opening and closing procedures Answered client questions about products prices, availability, uses and credit terms Provided design advice to clients in order to help build the sale and increase average ticket while maintaining and surpassing company monthly goals Imputed client information (including email addresses and/or phone numbers) into our Client Relationship Management (CRM) system and conducted prompt and professional follow-up Coordinated delivery between the client and the distribution/delivery system Became known for exceptional negotiating skills especially during promotional events Developed large contingency of repeat and referral business Coordinated furniture floor plans and accessories with color schemes.
Always met company's standards for monthly goals Kept and updated a clientele book with customer contact information Provided customer assistance involving selling, loading furniture, and measuring Calculated furniture prices according with different offers and discounts Assisted customers with choosing decorative home décor and furnishings Designed furniture displayss.
08/2013 to 10/2014
Account ExecutiveIHeart Media & Entertainment － Jacksonville, FL
Persuasively communicated ideas and developed tactics to prospective and existing clients to uncover and analyze needs to sell our complete portfolio of media products and services.
Grew client base 20% within the first six months Collaborated with account managers to prepare and deliver performance updates and quarterly business reviews Managed a portfolio of high level accounts, which generated $120,000 in revenue per quarter Composed, proofed, and edited sales proposals and correspondence to clients with regards to radio and internet Coordinated pre-show and post-show activities at trade shows, sales conferences and industry marketing and local events.
06/2012 to 08/2013
Office Manager/SalesSanders Elite Training Performance － Jacksonville, FL
Organized, prioritized and delegated tasks effectively to direct reports, to ensure that all administrative work is managed competently, and in accordance with the companies changing priorities and deadlines.
Exceeded sales and profit goals by up to 12% within the first year of opening Cultivated dormant accounts, resulting in an increase in revenue of 273% in the third quarter Recommended changes to existing Mind & Body software to increase the accuracy, efficiency and responsiveness of the business and delivered training to all associates on the software Developed office systems and internal procedures including designing all forms and creating a Standard Operating Procedure (SOP) Handled accounts payable/receivable, payroll and managing member accounts, bank reconciliations.
03/2006 to 11/2008
Assistant Property ManagerSouth Hampton Management － Atlanta, GA
Responsible for managing a portfolio of properties and providing professional management services to a variety of clients.
Provided professional knowledge, advice and assistance to junior staff and monitoring rental activity both in occupied and vacant units.
Created and implemented a scheduled Preventive Maintenance Program projected to save more than 15% in annual repair costs by eliminating all major building and system problems Selected and coordinated the activities of vendors, led competitive bidding, scheduled and budgeted projects Collected and maintained records of rental payments, including delinquencies and monitored and documented all income Partnered with the Federal Emergency (FEMA) to assist with obtaining housing for those displaced by Hurricane Katrina.
11/1997 to 10/2000
Corporate Trainer and Support SpecialistIntuit － Fredericksburg, VA
Present new hire, group and individual training based on learning needs, including weekly learning enhancement on call quality and customer service.
Lead learning enhancement classes to improve sales knowledge and people skills for workplace success and advancement Managed tracking and reporting progress on training progress Worked to identify new opportunities and grow the existing business with our customers and partners to better monitor and cater to training needs Exceeded performance goals through influencing of upgrades and selling according to company standards and processes Provided technical support to front-line agents with emphasis on providing excellent customer care service in banking, financial and or accounting Excellent verbal, written communication skills and effective listening skills, and I inspire confidence while leading customers through the steps to resolve issues via phone and email.
Business ManagementGermanna Community College － Locust, VABusiness Management