I am a very motivated individual seeking long term employment working with eligibility and adjudication. With over 10 years' experience working with eligibility and Virginia Administrative Laws I can become a valuable asset to your business. I can quickly learn policies and procedures, and I am a team player. I look forward to speaking with you more in-depth about my prior employment history and experiences.
MMIS (Medicaid Management Information System),
SPIDER (Systems Partnering in a Demographic Repository)
Deputy Hearing Officer Trainee08/2015 to CurrentVirginia Employment CommissionLynchburg, Virginia
Conducts telephonic hearings (6 to 8 hearings per day) with unemployment claimants and employers to determine circumstances surrounding a claimant's separation from employment.
Reviews the Code of Virginia section 60.2-18 to determine if the circumstances surrounding a claimant's separation from their former employment rose to the level of misconduct or if they voluntarily quit their position with good cause.
Ensures that the Code of Virginia is upheld, and the unemployment trust fund is maintained.
Maintains quality at a minimum of 95% adherence to quality through utilizing the Code of Virginia and the Guide to Effective Adjudication.
Ensures that the proper employers are charged liability for separations that were not due to misconduct or good cause for voluntary separation.
Reviews monetary determinations for claimants to be sure that any reportable wages are accounted for in a week claimed for unemployment compensation.
Reviews severance payments, vacation pay out, etc.
to determine the effect/if any those payments will have on monetary payment of benefits.
Reviews claimant's ability and availability to pursue new employment as defined by the Code of Virginia.
Determines if a claimant's job refusal was for good cause, and if they refused work was suitable using the Department of Labor's (and Virginia Labor Market Information) reported occupational wages for the area in which the work was to be conducted.
Benefits Programs Specialist II08/2008 to 08/2015Campbell County Department of Social ServicesRustburg, Virginia
Interviews/communicates with applicants, clients, and other agencies both verbally and in writing;.
Assesses a customer's eligibility for Social Services Benefits: SNAP (Supplemental Nutrition Assistance Program), Families and Children Medicaid, Aged, Blind, and Disabled Medicaid, TANF (Temporary Assistance to Needy Families), Plan First, General Relief Unattached Child, and Title IV-E Foster Care Eligibility.
Computes and evaluates customers' income and resources based upon the Federal Poverty Guidelines (ranging from 90%-200% FPL).
VACMS Ambassador: reviews errors occurring in VAMCS prior to other workers submitting help desk tickets to ensure that the error is system related and not worker error, sends out a weekly update/guide about VACMS for unit review, communicates with VITA (Virginia Information Technologies Agency) and DSS Home Office regarding system errors that are being experienced by workers in the field (suggests temporary solutions to some of these errors).
Schedules MMIS WebEx Quarterly trainings for the Benefits Programs Intake and Ongoing Workers.
Creates Intake Schedule Rotation, and brings to supervisor's attention any days that are lacking in coverage.
Assist fellow co-workers with system errors, policy questions, and best practice standards.
Volunteers to cover "Intake" rotation when other workers are out of the office and assist with other co-worker's caseloads when they need assistance.
Explains reason for denials of benefits to client's referencing Social Services Policies and Regulations.
Provides information to customers about other Social Services programs and/or community services.
Recommends clients to community based services such as Food Banks, Clothing Closets, and Shelters.
Advises Family Services Specialist of client's needs so Family Services Specialist's interviews can be more efficient and timely.
Assists client in applying (completing application) for Fuel/Cooling Assistance and advises client of requirements/eligibility factors regarding Fuel Assistance (during winter months) and Cooling Assistance (during summer months).
Maintains at 97% and/or higher accuracy in timeliness in processing.
Recommends changes to internal agency policies and procedures.
Participates in Users Acceptance Testing for new processing programs (i.e.
VACMS, MMIS ACS Web Portal [system used to enroll Medicaid].
Evaluates/Reviews changes of policies to ensure accurate understanding of new procedures/guidelines.
Enters data into the system relative to the eligibility determination.
Ensures client information is entered into appropriate systems accurately, and in a secure fashion to ensure client's confidentiality.
Reviews confidential information of client's necessary to establish/continue eligibility.
Performs related work as assigned.
Keeps record of all cases processed including eligibility determinations (i.e.
approvals, denials, suspensions, etc.).
Assists in creating a comfortable non-threatening atmosphere for clients who are going through a difficult period in life.
Senior Real Estate Technician11/2007 to 08/2008City of LynchburgLynchburg, Virginia
Assists customers (citizens) inquiring about property assessments, deeds, transfers, rehabilitation/tax exemption programs, etc.
Answer phone inquiries from customers (citizens) inquiring about property assessments, deeds, transfers, rehabilitation/tax exemption programs, etc.
Work deed transfers/wills obtained from the City Clerk's Office.
Reads legal descriptions of properties to ensure that proper map parcels are being transferred to the correct new owners.
Ensures that properties are in the correct tax fields.
In the event that a tax status is changed creates a proration form to adjust taxation of property for fiscal year.
Updates property ownership per list of heirs outlined in wills probated at the Clerk's Office.
Research deeds as necessary per Assessor's Office needs.
Looks up old deeds in deed books/registers at Clerk's Office, and makes copies for use in Assessor's Office.
Follows trail of ownership per deeds.
Makes copies of plats (surveyed maps of property) for Assessor's Office use.
Updates mailing address via change of address forms filled out by property owners or by returned mail from billings and collections to ensure proper tax notification to property owners.
Review applications for Rehabilitation Program.
Ensures that Rehabilitation applicants qualify for program based up age of property, property zone, etc.
Makes sure that application is accurate, and filled out completely.
Checks to make sure application fee has been paid prior to processing.
Works on special projects as assigned i.e.
creation of Excel Spreadsheets, Reports, and Quality Checks.
Expert in the use of Pictometry Electronic Field Study.
Program used to map properties in the City of Lynchburg via four way aerial viewpoints.
Proficient in the use of GIS Webmap.
Primary Mapping System for the City of Lynchburg.
Adept at the use of ProVal 7.8.2 and at AS400 (Financial Database).