Dependable bilingual professional bringing management experience and a willingness to take on added
responsibility to succeed. Enthusiastic team player with a strong work ethic and a high level of multicultural
awareness and adaptability. Excellent writing, communication and computer skills. Exceptional ability at
maintaining good relations with clients and resolving conflicts.
Fluent in Spanish
Staff training and development
Budgeting and finance expertise
Dedicated team player
Strong interpersonal skills
Deputy Court Administrator, Current Jackson Township Municipal Court
Maintained oversight of all court functions, including court sessions and calendaring.
Provided information and guidance to attorneys, defendants, and community organizations.
Responded to inquiries from public and litigants and drafted correspondence.
Successfully communicated with Spanish speaking defendants and assisted in court proceedings.
Reviewed and monitored daily, weekly and monthly reports.
Facilitated discussion between vicinage, state and local authorities.
Reconciled general and bail accounts.
On Call rotation every other week. Accepted complaints and reviewed for Probable Cause.
Personal Banker, 11/2010
to 05/2014 Bank of America
Managed confidential customer portfolio and all financial matters.
Built long term relationships with personal and business customers in person and by phone.
Processed all account transactions and actively sold other products and services.
Provided leadership, training, and support to customer service representatives and teller staff.
Ensured compliance with Federal and State laws, policies, and procedures.
Retail Sales Representative, 09/2005
to 11/2010 Verizon Wireless
Partnered successfully with Corporate Sales Department and District Managers to open new business accounts.
Exceeded all sales and company objectives each month.
Assisted in all aspects of the business including customer service and inventory support.
Trained and mentored new and existing employees.
Handled customer complaints and assisted in conflict resolutions.
Maintained knowledge of current sales and promotions, policies, procedures and security practices.
Assistant Store Manager, 03/2005
to 09/2005 Aeropostale
Hired, trained, and conducted personnel evaluations.
Completed inventory, daily/monthly reports, and all financial tracking.
Handled and resolved all customer escalations to ensure satisfaction.
Ensured compliance with company procedures and policies.
Scheduled and led weekly store meetings for all employees.
Managed staff of 6 sales associates and 2 team leaders.
Associate of Science: May 2014 Ocean County College - Toms River,