PC Repair Technician, proficient at explaining complicated technical concepts to users of varying degrees of technical understanding. Knowledgeable in an assortment of operating systems, applications and hardware. Motivated computer professional with more than five years experience in computer installation, troubleshooting, repair and maintenance. Specializes in all types of computers.
Oversee 40+ Technicians and 10+ in Receiving/Packout/OBA. Help technicians choose the path that yields the best result, deal with internal conflicts as well as customer conflicts that Customer Service are unable to handle. Manage work flows, hours, policy, and efficiency. Monitor database closely to ensure nothing gets left behind that could have been completed that day. Lastly, give moral and emotional support, and provide work instruction for technician when new products arrives.
I'm currently pursuing a degree in network administrator. I"m have taken class on C++, SQL, Visual Basic, Intro to Networking, Microsoft Office, and Business Management.
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