Results-oriented customer service professional at improving customer retention rates and growing revenue. Excels at uncovering customer needs, finding solutions and handling objectives. Top performer able to handle/assume additional responsibilities.
cash register, closing, communication skills, Interpersonal skills, credit, customer relations, customer satisfaction, Customer service, debit, email, inventory, listening, merchandising, window, policies, quality, sales, scheduling, store merchandising, telephone, phone, time management
Truliant Federal Credit Union-HeadquartersWinston-Salem, NCDeposit and Sales Consultant
Recognized and responded to Client relationship opportunities using consultative sales/service approach.
Displayed exceptional client relation skills both internally and externally by handling issues at point of contact, utilizes good follow through, and remains professional at all times.
Researched and resolved account issues.
Initiated and followed up account research requests.
Participates in the team environment displaying community/credit union involvement, shares success stories, and remains professional with internal clients
Learned and trained in other skill-sets as needed.
Send fax, email and letters to clients and departments as needed.
Answered customers' questions, and explained available services such as deposit accounts, money markets and certificates of deposits.
Through hard work, excellent results and leadership skills, was promoted to take on more responsibility with a new program that the company implemented.
Expert Global SolutionsGreensboro, NCCall Center Representative
Talking to customers over the phone, email or chat to resolve their questions or concerns Accurately document and update customer records in the computer system Up sell products or services to customers, if appropriate Remain calm and helpful even when dealing with upset customers Escalate customer complaints and/or calls to manager when necessary De-escalated irate customers calls Provide feedback and recommendations to manager on ways the company can improve Perform other duties as assigned by your management team Set payment arrangements when needed.