Diligent and driven Business Analyst who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management and organizational skills.
- Compliance and Ethics
- Data Privacy, information, security and Credit Risk Management
- Sarbanes Oxley
- Vendor Security Compliance Review management
- Project management
- Process management
- Excellent problem solving skills
- Experience working with third party vendors
- Risk management assessment
- Goal-oriented
- Excellent communication skills
- Strong collaborative skills
- Bilingual in Aramaic and Arabic
- Flexible
- Excellent time management
- Analytical
Global Digital Business Management, Project Management, Finance skills, Marketing and Business law
Fort Scott, KS, 01/2012 - Current
Global Test Card Management – Management of the global test card distribution supporting internal and external customers, change management communication Liaison, deliver timely service of test card shipments, maintain global production test card inventory and auditing process, create and define business model test card solution for merchants, vendor and other internal customer, identify process improvements, inventory management and process clarity and analyze opportunities for recouping costs.
Jerome, ID, 11/2001 - Current
Manage a community based organization that's open to all and committed to helping those in need. Offer free job placement services, resume workshop, life coach and mentor to young single women and find low income housing for homeless vets and low income families.
City, STATE, 02/2000 - 05/2012
Vendor Relationship Management (VRM) – Lead the planning and implementation of technology projects, facilitate the definition of project scope, goals and deliverables, define project tasks and resource requirements, develop full scale project plans, assemble and coordinate project staff help desk, manage project budget, manage project resource allocation, plan and schedule project time lines, track project deliverables using appropriate tools, worked across business units and other cross functional teams, provided direction and support to project team, managed testing quality assurance, managed a 24/7 production support/ on-call basis, constantly monitored and reported on project progress to stakeholders as well as leaders, presented reports defining project progress, problems and solutions management, manage project change controls working with technologies and intervened to achieve project outputs, project evaluations and assessment of results, supported contract negotiation, managed all vendor Security Compliance Reviews (VSCR) , conducted review of Risk Assessment Questioner (RAQ), supported planning of disaster recovery strategies and location, managed Data Security Operating Policy (DSOP) data risk managements and supported physical site reviews, provided B2B consultative support associated with Level 3 EDI solution, served as a Subject Matter Expert (SME) for Level 3 file processing solution for all internal and external clients manage Annual and Adhoc specification enhancements.
City, STATE, 02/1999 - 02/2000
Planned and led new hire training programs .Effectively trained customer service American Express products and call handling techniques to manage customer inquiries. Mentored representative calls for compliance assurance and to help succeed and advance within the department and company.
City, STATE, 02/1998 - 02/1999
Provided accurate and appropriate information in response to customer inquiries.
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School Attended
- Grand Canyon
Job Titles Held:
- Deployment Analyst
- Non Profit Owner
- Project Analyst - Vendor Management
- Customer Service Training Coach - Interim Position
- Customer Service Representative
Degrees
- Bachelor of Science
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