Diligent and driven Business Analyst who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management and organizational skills.
|Skills||Experience||Total Years||Last Used|
|Microsoft Office tools||Word, Excel, PowePoint, Visio and Project||15||Current Job|
|Salesforce - Merchantforce Database Tool||User Level||1||Current Job|
|A+Certification - Hardware and Software||Desktop troubleshooting and sofware installation||10|
Global Test Card Management – Management of the global test card distribution supporting internal and external customers, change management communication Liaison, deliver timely service of test card shipments, maintain global production test card inventory and auditing process, create and define business model test card solution for merchants, vendor and other internal customer, identify process improvements, inventory management and process clarity and analyze opportunities for recouping costs.
Manage a community based organization that's open to all and committed to helping those in need. Offer free job placement services, resume workshop, life coach and mentor to young single women and find low income housing for homeless vets and low income families.
Vendor Relationship Management (VRM) – Lead the planning and implementation of technology projects, facilitate the definition of project scope, goals and deliverables, define project tasks and resource requirements, develop full scale project plans, assemble and coordinate project staff help desk, manage project budget, manage project resource allocation, plan and schedule project time lines, track project deliverables using appropriate tools, worked across business units and other cross functional teams, provided direction and support to project team, managed testing quality assurance, managed a 24/7 production support/ on-call basis, constantly monitored and reported on project progress to stakeholders as well as leaders, presented reports defining project progress, problems and solutions management, manage project change controls working with technologies and intervened to achieve project outputs, project evaluations and assessment of results, supported contract negotiation, managed all vendor Security Compliance Reviews (VSCR) , conducted review of Risk Assessment Questioner (RAQ), supported planning of disaster recovery strategies and location, managed Data Security Operating Policy (DSOP) data risk managements and supported physical site reviews, provided B2B consultative support associated with Level 3 EDI solution, served as a Subject Matter Expert (SME) for Level 3 file processing solution for all internal and external clients manage Annual and Adhoc specification enhancements.
Planned and led new hire training programs .Effectively trained customer service American Express products and call handling techniques to manage customer inquiries. Mentored representative calls for compliance assurance and to help succeed and advance within the department and company.
Provided accurate and appropriate information in response to customer inquiries.
Global Digital Business Management, Project Management, Finance skills, Marketing and Business law
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