Results-oriented with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Also energetic and reliable Retail Sales Associate skilled in high-end merchandise environments.
In less than 5 years, I've grown from a part time freight team associate to a Key Carrier and manager on duty.
Became a department manager in April 2010. I've managed electrical department, plumbing department, flooring department, and the garden department. In each of these departments, I've increased sales, maintained positive work ethic with associates, and maintained great customer service.
When i took over the plumbing department in October 2010, the department was under $6,000 in sales. By February 2011, I increased sales by $9,000; with a postive comp of 3% vs Year-to-Date numbers.
Was switched to the flooring department in February of 2011. The flooring department was negative $140,000 in sales. By April 2012, the flooring department was positive $80,000, with a positive comp of 5.6% versus Year-to-date numbers.
In October 2012, I moved to Florida and took over the Garden department. In October 2012, the garden department was negative $1,300 in sales. By January 2013, the garden department was positive $46,000 in sales with a positive comp of 14.6% Year-to-date numbers.
While being a department supervisor, i trained associates to take over my position. Under my leadership, three associates have been promoted to my position or higher within the company.
I have been sent to high-potential training because of my results in my departments. I've become a key carrier, Manager on duty during day, night, and overnight shifts.
Recipient of the Department supervisor of the Quarter Award in 2010, and 2011.
Recipient of the platinum Award in 2012 for continual excellent customer service.
Recipient of the Customer Service All-star Award in 2010.
Emphasis in Communications
Coursework in International Finance, Statistics and Microeconomics
Communications, English and Journalism coursework
Minor: Business Management
Member of Football, Basketball, Tennis, and Swimming Team
Coursework in Sports Management, Sports Leadership and Physical Therapy
260 Hours of Community Service
Was recipients of three well know scholarships: Rotary of Marathon, Business Professional Women and the Zonta Eckerd Foundation.
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