Dedicated and focused Medical Administrative Assistant with 15 years experience who excels at prioritizing, completing multiple tasks and following through to achieve project goals. Seeking a role of increased responsibility and skills.
Assisted with special events and projects that enhanced the operations of nursing home transfers. Properly routed agreements, contracts and invoices to ensure timely completion. Developed reports and lists. Responsible for Kronos Scheduling as well as timecard editing and sign off procedures for over 50 employees.Served as central point of contact for Social Services and Interpreter Services. Scheduled meetings with administrators, and collaborated with outside resources.Designed electronic file systems and maintained electronic and paper files. Scheduled meetings and conference rooms.Updated and posted on department website. Received and screened high volume of internal and external communications.Managed daily office operations and maintenance of equipment.
Drafted meeting agendas, supplied advance materials and executed minutes for meetings and team conferences. Experience in meeting patients, visitors and responding to telephone and in-person requests for information.Administered research instruments, such as psychological tests.Created PowerPoint presentations used for development of AODA sectional programs.Screened a high volume of internal and external communications, including email and mail merge.Managed projects and served as primary liaison between patient and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines.Communicated with patients, employees and other individuals to answer questions and explain information.Arranged for medical, mental health, or substance abuse treatment services according to individual needs or court orders
Assisted patients with registration, scheduled appointments, verified demographics, and monitored customer satisfaction. Verified insurance coverage using several different applications. Maintained confidentiality of client information. Scheduled staffing for multiple providers with various sites. Covered in outreach sites, such as Tomah and Prairie du Chien. Displayed courtesy and strong interpersonal skills with all clients and providers. Resolved customer complaints and concerns with strong verbal skills. Built and maintained successful relationships with psychiatrists, psychologists and therapists.Processed an average of 100 inbound and outbound calls per day.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Wrote reports and correspondence from dictation and handwritten notes.Made copies, sent faxes and handled all incoming and outgoing correspondence.
2009-2011 - Partially Complete
Courses included: Advanced Psychology, Project Management, Business Communications, and Ethical Leadership.
Coursework in general studies, including professional development.
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