Department Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Motivated, self-driven professional recognized for initiating positive environments where employees, children and parents have thrive and succeed. Multitasking professional with exceptional composure and poise. Excellent skills in verbal communication and fluent in bilingual language. Polite and attentive to the public, offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities. Decisive ready to take on new challenges to help company succeed. Proactive professional known for having dynamic work ethic and being a team player.

  • Vendor management
  • Supply and inventory management
  • Departmental activities
  • Rules and regulations
  • Organization and efficiency
  • Office equipment operations
  • Business operations understanding
  • Multi-line telephone skills
  • Recordkeeping and bookkeeping
  • Multitasking and prioritization
  • Flexible
  • Multitasking ability
  • High-energy attitude
  • Call center experience
  • Problem-solving abilities
  • Office equipment proficiency
  • Adaptive team player
05/2019 to 08/2019
Department Manager Do It Best Corp Montgomery, NY,
  • Kept department on-target to meet sales and profit.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Followed all safety protocols and company processes and procedures.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
  • Delegated work to staff, setting priorities and goals.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
03/2016 to 12/2018
Customer Service Representative/Money Center Associate Earnhardt Auto Las Vegas, NV,
  • Educated customers on special pricing opportunities and company offerings.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Replenished shelves to maintain adequate merchandise levels.
  • Answered customer questions and addressed concerns, resulting in a positive and satisfactory relation.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Translated services for customers and coworkers to serve customer and team members needs. Bilingual English and Spanish.
  • Answered calls and directed to designated individuals or departments.
  • Managed needs of many customers in busy environment alongside of other coworkers and superiors to provide professional customer service.
  • Answered multiline phone calls daily, for customer to help with resolving an issue or answering any questions efficiently.
  • Provided excellent services for customers by following up on issues.
  • Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
10/2001 to 01/2018
Receptionist Dalton Public Schools/Roan Elementary School City, STATE,
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
  • Created, translated and typed documents for proper formatting, grammar and spelling with Word Processor, Excel.
  • Received incoming packages and mail, dispersed parcels and shipped outgoing items for employees.
  • Managed multi-line system to handle more than one incoming call.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Coordinated and communicated with teachers, supervisors and parents daily to gather important information for successful growth.
  • Assisted visitors by directing to appropriate personnel via meetings on premise, phone calls and emails.
  • Responded to parent, student, teachers concerns accordingly
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
  • Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
  • Entered data to keep records of student and employees personal and confidential information.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Took accurate messages for staff to facilitate open communication.
  • Scheduled appointments based on teachers request and parent availability.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Created professional memoranda, letters and copy for teacher's. administrators , parent meeting's within expected deadlines for distribution.
  • Rendered information to callers and drafted office emails.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Sorted incoming mail and directed to correct personnel each day.
Education and Training
Expected in
: Early Childhood Education/E.S.S.
Dalton State College - Dalton, GA
  • Completed professional development in Early Childhood K-5 and Exceptional Student Services, in the state of Georgia.
Expected in
: Human Resources Training/receptionist Skills
Dalton State College - Dalton, GA
  • Completed continuing education, requirements for the school system in the state of Georgia.
Expected in
: Management in Retail Sales
Academy Training - Mulberry, FL,
  • Completed coursework in various areas of retail training for management, shipping and receiving, inventory control.
  • Certificate earned to work within the company requirements.

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Resume Strength

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  • Measurable Results
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Resume Overview

School Attended
  • Dalton State College
  • Dalton State College
  • Academy Training
Job Titles Held:
  • Department Manager
  • Customer Service Representative/Money Center Associate
  • Receptionist
  • Some College (No Degree)
  • Some College (No Degree)
  • Some College (No Degree)