Department Manager Resume Example Walmart

DEPARTMENT MANAGER

Summary

Detail-oriented Department Manager keep employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.

Skills

Supply and inventory management
Training and mentoring
Retail
Staff development
Supervisor
Customer service
Supervision

Communications
Inventory management
Team management
Administrative support
Issue and conflict resolution
Rules and regulations

Experience

Walmart | Williston, VTDepartment Manager11/2007 - 08/2020

Handled day shift overstock, restocking and inventory control.
Employed process improvement initiatives within department.
Coached, trained and mentored new team members and manager trainees.
Enforced safety rules and other policies to protect employees and minimize company liability.
Utilized excellent math skills to maintain accurate inventory levels.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Treated associates with fairness and respect, providing recognition of accomplishments.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Collaborated with visual merchandising team to develop strategies to drive profitability.

The Home Depot | Williston, VTSpecialty Sales Associate06/2003 - 04/2007

Identified customer needs and collaborated with cross-functional departments to deliver on expectations.
Conducted consultative selling approach with customers using visual aids, samples and other key resources.
Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Presented professional appearance at all times and assisted with product placement and visual merchandising tasks.
Educated customers on product features and technical details to highlight benefits.
Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
Cross-sold additional products and services to purchasing customers.
Identified customer needs to deliver relevant product solutions and promotions that met target budgets.
Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
Recommended accessories and delivered details regarding latest promotions to increase sales.
Assisted customers during selection process and helped choose perfect products to meet individual needs.
Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.

Pilkington North America | Williston, VTOperations Supervisor05/1988 - 04/2003

Trained, mentored and motivated employees to maximize team productivity.
Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
Evaluated documentation such as invoices and shipping paperwork for accuracy and compliance.
Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
Built upon established practice standards to improve operational performance and reduce labor costs.
Motivated employees to share ideas and feedback.
Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
Set routes for optimal deliveries, coordinated driver and staff schedules and assigned out specific tasks.
Supervised all facets of routine deliveries by effectively routing loads, managing drivers and meeting DOT requirements.
Monitored daily operations and performed safety audits to check that staff followed administrative policies and regulations.
Achieved and maintained compliance with DOT standards through accurate maintenance of driver, permit and equipment records.
Maintained workplace safety by involving employees in order to maximize engagement and team morale.
Sourced, distributed and monitored usage of equipment required to achieve transportation operational goals in line with financial targets.

Education and Training

Manchester West High School | Manchester, NHHigh School Diploma06/1984

Accomplishments

As an operations supervisor, successfully lead my team to a seven year accident and incident free work place. Successfully cross trained personnel into other fields for greater flexibility and coverage. Through mentoring, training, and leadership by example, successfully competed with long term competitor eventually surpassing in sales and market coverage.

As a specialty sales associate I exceeded sales quotas by 100%. I greeted every potential customer with enthusiasm and respect. Speaking to them in a courteous manner while answering all questions. Directing to the best possible products and services so that the customer expectations were fully met.

As a retail department manager I was responsible for training existing and new associates in necessary procedures and policy changes. Maintaining departmental standards for in stock and sales As well as safety. Cross trained others to better cover various areas of the store that may be short staffed. Assisted in cash and credit sales at time of closure.

Resume Overview

Companies Worked For:

Walmart
The Home Depot
Pilkington North America

School Attended

Manchester West High School

Job Titles Held:

Department Manager
Specialty Sales Associate
Operations Supervisor

Degrees

High School Diploma

Department Manager Resume Example

Resume Score: 80%

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