Department Manager Resume Example
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DEPARTMENT MANAGER
Summary
Business-conscious, experienced professional with 7+years background in Retail store management. Successful in both startup and turnaround management roles. Comprehensive knowledge of all retail operations, including customer service, payroll and merchandising. Proficient in workforce applications and Advanced Microsoft Suite.
Skills
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Experience
Department Of The Treasury | Prestonsburg , KYDepartment Manager01/2019 - Current
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Supervised 4 full-time and 10 part-time employees.
- Partnered with District Managers to develop and implement merchandising plans to guarantee profitability on weekly basis.
- Coached, trained and mentored new team members and manager trainees.
- Worked with HR management to devise and update policies based on changing industry and social trends.
- Updated new employee packages, training materials, benefits and announcements.
- Stayed current on EEO, ADA and other applicable federal and state policies governing employment.
- Assisted with recruiting, background checks and reference checks.
- Reviewed employee time sheets for accuracy and maintained accurate records in company system.
- Sorted job applications, vetted candidates and recommended individuals for key positions.
- Reviewed all candidate documentation, including identification, references and background checks in alignment with hiring protocol.
Journeys - Store Jobs | Philadelphia , PAAssistant Store Manager07/2015 - 01/2019
- Trained 15 employees in inventory practices, POS systems and product knowledge, contributing to 30% increase in customer satisfaction ratings.
- Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
- Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Partnered with District Managers to develop and implement merchandising plans to guarantee profitability on weekly basis.
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
- Encouraged professional growth and talent development in associates to increase performance in all areas.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Coached and developed store associates through formal and informal interactions.
- Increased sales by 8% over 2 year period.
- Promoted and supported strong relationships with local community organizations in surrounding area.
- Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times.
- Mentored team on effective upselling and cross-selling techniques.
Ymca Of Metropolitan L.A. | West Los Angeles , CATeacher08/2017 - 12/2018
- Mentored and counseled students with social adjustment and academic problems.
- Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.
- Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.
- Taught students to exercise problem solving methodology and techniques during tests.
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Created lesson plans in accordance with state curriculum and school-wide curriculum standards.
- Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
- Taught students fundamental building blocks and advanced concepts.
- Leveraged diverse instructional strategies and hands-on activities to engage students and boost understanding of material.
Children's Place | Lombard , ILStore Manager10/2013 - 06/2015
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Secured store perimeter and enforced procedures to minimize losses and protect store assets.
- Increased profits 27% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
- Hired, trained and managed team of 10 associates, including evaluating performance and enforcing disciplinary actions.
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
- Oversaw inventory management with cycle counts, audits and shrinkage control.
- Conducted 6 month staff evaluations and determined staff promotions, realignments and reductions in force as necessary.
- Maintained daily record of all transactions.
- Coached and empowered employees by creating and sharing motivational vision plans.
- Oversaw new employee onboarding procedures from initial training to skill development.
- Worked with HR management to devise and update policies based on changing industry and social trends.
- Interpreted, explained and enforced human resources policies to keep staff in compliance with standards.
- Planned recruitment events for interested applicants and organized onboarding activities for newly hired employees.
Education and Training
Homer High School | City, StateHigh School Diploma05/2008
Grambling State University | City, StateBachelor of Science in Secondary Education05/2013
- Upsilon Phi Upsilon Fraternity Inc. Member
- 3.25 GPA
Bossier Parish Community College | City, StateAssociate of Science in Business Administration And Management12/2018
DeVry University | City, StateMBA in Human Resources ManagementExpected in 05/2021
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Resume Overview
School Attended
- Homer High School
- Grambling State University
- Bossier Parish Community College
- DeVry University
Job Titles Held:
- Department Manager
- Assistant Store Manager
- Teacher
- Store Manager
Degrees
- High School Diploma
Bachelor of Science in Secondary Education
Associate of Science in Business Administration And Management
MBA in Human Resources Management
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