Department Manager Resume Example
Seasoned Department Manager with 23 years of combined retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward trends by overhauling systems, processes and training programs.
Proactive Department Manager with excellent time management skills and ability to multi-task while working within deadlines and time constraints. Offering 23 years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising.Disciplined professional committed to driving sales goals and ensuring smooth functioning of Grocery department.
Resourceful Department Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Ready to offer exceptional leadership and planning abilities to take on new role in various settings. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets.
Radcliff , KY06/2014 - Current
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Continuously encouraged all employees within the Dry Grocery department to present positive, exemplary image to customers through product knowledge and effective Customer Service.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Managed overstocking, restocking and inventory control procedures during each scheduled shift.
- Review sales and inventory data and support shrink minimization and safety awareness.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Rotated merchandise and displays to feature new products and promotions.
Enid , OK10/2007 - 06/2014
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Monitored security and handled incidents calmly.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Walked through store areas every Hour to identify and proactively resolve issues negatively impacting operations.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
- Supervised and evaluated staff of 100+ including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Managed scheduling for store shifts to accomplish proper staffing at all times.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Analyzed and interpreted store trends with MS Excel and Powerpoint to facilitate planning.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
- Advanced to keyholder and assistant manager-in-charge in manager's absence.
- Trained and managed associates in customer service and sales techniques.
- Answered questions about store policies and concerns to support positive customer experiences.
- Supervised team of 25+ employees and provided feedback on performance.
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
Unavailable , OH07/1997 - 10/2007
- Operations
- Goals and Performance
- Order management
- Business planning
- Business development and planning
- Team Leadership
- Product and Service Sales
- Staff Development
- Creative merchandising
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Resume Overview
School Attended
- Naugatuck High School
Job Titles Held:
- Department Manager
- Assistant Store Manager
Degrees
- High School Diploma
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