Exceptional leader with over ten years of managerial experience who has an outstanding record of innovation, achievement of sustainable results, and is known for consistently exceeding expectations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion. A reliable professional who has diverse experience in medical sales, human resources, EMR conversion and implementation, and clinical training. Excels at leading and motivating dynamic teams to produce optimum results in pursuit of company's vision while cultivating a positive workplace culture.
Collaborative & Ethical Leadership Skills
Staff Mentoring & Professional Development
Effective Problem Solver
Excellent Verbal & Written Communication Skills
Superior Organizational & Time Management Skills
Proficient Computer, Data Management, & EMR Skills
Insurance Billing & Human Relations Specialist
Dentrix, Softdent, Practice Works, Practice Management Software, Birdeye Review System & Demandforce
Dental Office Manager05/2012 to CurrentEast Boca DentalBoca Raton, FL
Expertly manages a dynamic team of 25 dental professionals. Areas of accountability encompasses contract management, strategic planning, supervision and development of staff. Responsible for record management, data disaggregation and analysis, Rectifies and solidifies monthly compensation reports for all providers. Ensures proper risk management, facility maintenance, and human resource functions. Assists with budget management and overall company contributions. Collaborative leadership skills with all aspects of key stakeholders company-wide.
Educates/trains team with the latest dental research and techniques.
Oversees and manages all contractual obligations.
Leads and facilitates meetings on a daily basis.
Manages multiple projects and responsibilities often with competing deadlines.
Coordinates appointment schedules and extensive treatment planning for all the dentists, periodontist, orthodontist and endodontist.
Thoroughly investigates past due invoices minimizing the number of unpaid accounts.
Demonstrates a knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
Recruits and interviews copious applicants per year and hires new employees.
Surpassed revenue goals by at least 5%-35% quarterly.
Effectively responds to emotionally escalated patient situations and needs thus effectively resolving concerns through utilizing good discernment.
Conducts new employee orientation to foster positive attitude toward organizational objectives.
Expertly plans, coordinates, organizes and directs all operations of the company.
Business and Marketing Director06/2010 to 05/2012TLC DentalFort Lauderdale, FL
Effectively Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
Compiled comprehensive lists describing product and service offerings.
Developed and completed numerous projects including; overseeing and creating a featured article for TLC dental in Fort Lauderdale's Lifestyle Magazine in 2011, managed multiple renovations in three of the companies locations from inception to completion, introduced the employee uniform program including purchasing/delivery to all employees thus creating a brand.
Managed new product and content releases.
Increased revenue by 10% through product improvements, patient education and customer service company-wide in both 2010 and 2011.
Developed a program to introduce new technologies transitioning offices from paper charting to EMR including electronic billing, automatic text/email reminders for patients via Smilereminder.
Territory Account Manager06/2006 to 06/2010Ultradent ProductsSalt Lake City, UT
Cold-called prospective customers to build relationships.
Completed documentation for product and service sales.
Filled out expense reports for accounting.
Maintained productive relationships with existing customers through exceptional follow-up after sales.
Generated high volume of referrals. Updated database with customer and sales information.
Established new customer accounts. Evaluated competitors and performed market research.
Consecutively selected to attend nationwide trade-shows and train dentist and team at company continuing education seminars.
Office Manager05/2003 to 06/2006Sorenson Dental CareSouth Jordan, UT
Dental Assistant06/1999 to 05/2003Pediatric DentistryLayton, UT
Education and Training
Technology College Certification: Certified Clinical Dental Assisting and Office Management2002Davis Applied Technology CollegeKaysville, UT, United States
High School Diploma: High School Diploma2002Clearfield High SchoolClearfield, UT, United States
Coursework in Health Services and continuing education
Certification in PSS (Professional Selling Skills)