Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Acknowledge, smile and greet patients upon arrival/dismissal
Follow up on no shows/cancellation of Appointments
Receiving, processing and/or prioritizing a heavy volume of incoming communication, including e-mails, faxes, and phone calls
Register Patients on sign in sheet
Verifying Insurance Benefits and Eligibility, Explaining Coinsurances and Treatment plans to patients
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