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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Server with talent for customer satisfaction and service. Strong knowledge of menu selection and service. Communicative and team-oriented with proficiency in Microsoft. Hardworking and reliable Server with strong ability in customer service and team player. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • CCTV
  • Communications
  • MS Office
  • Invoice generation
  • Customer service
  • Team management
  • Team building
  • Inventory management
  • Operational improvement
Experience
Denny's, 01/2020 to 04/2020
Salt River Pima Maricopa Indian CommunityScottsdale, AZ,
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Prepared salads and appetizers to back up kitchen staff.
  • Completed opening and closing checklists, including emptying trash and polishing silverware.
  • Served average of 40 patrons daily at Denny's restaurant with exceptional service.
  • Partnered with team members to efficiently serve food and beverages.
  • Promoted desserts, appetizers and specialty drinks.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Greeted newly seated guests quickly and efficiently.
  • Prepared and served cold and hot beverages to guests.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Rearranged tables and chairs, located or rolled extra silverware and prepared for large groups.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
Corrections Officer, 10/2018 to 08/2019
Ruth's Chris Steak House, Inc.Bethesda, MD,
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Used chemical agents, hand restraints and verbal commands to restrain unruly inmates.
  • Recommended changes in procedures to emphasize officer safety.
  • Performed administrative duties to maintain appropriate records of accounted inmates.
  • Maintained correct physical head count at all times.
  • Reviewed housing assignments and reassigned inmates when needed.
  • Safely transported inmates to and from sites.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Conducted thorough cell searches to uncover contraband and other materials not allowed at facility.
  • Apprehended escapees safely while following proper techniques.
  • Complied with Standard Emergency Health Response Plan, including having written plan in place.
  • Monitored behavior of 30 inmates to prevent escape attempts, crime and other dangerous activities.
  • Conducted pre-trip and post-trip equipment inspections of transport vehicles and equipment.
  • Signed in all visitors and completed appropriate visitation log forms.
  • Attended regular trainings and maintained appropriate certifications.
  • Implemented defensive tactics and physical restraints to maintain safety and security of Kayenta facility.
  • Recognized signs of problems, such as despondency, depression and anger in order to prevent riots or suicides.
  • Processed all required forms for new facility admissions and submitted copies to maintain official records.
  • Supervised inmates during meals, visits, recreation, telephone calls and shower time.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Escorted prisoners to and from court, jail and other jurisdictions or rehabilitation institutions to prevent unruly behavior and escapes.
  • Conducted cell and illegal substance checks.
  • Instructed inmates on work details and transported to work sites.
  • Conducted internal security checks and distributed meals.
  • Escorted prisoners to court appearances to protect everyone involved in proceedings and prevent escape.
  • Maintained records and logs of man hours, materials and equipment used.
  • Maintained clear and open communications with all facility areas to support efficient and safe operations.
  • Maintained daily logs of shift activity.
  • Transported inmates to scheduled court appearances, medical appointments, and authorized activities.
  • Verified warrants, conducted searches and fingerprinted inmates.
  • Conducted routine and emergency head counts.
  • Operated communication systems, including telephones, switchboards, intercoms and two-way radios to effectively communicate with other personnel.
  • Performed warrant pick-ups and turnovers at other jails and prisons.
  • Supervised meal distributions and observed inmates during meals.
  • Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
  • Assisted in restraining violent and unruly inmates.
  • Conducted booking procedures on new inmates by performing fingerprinting and medical assessments.
Server, 04/2018 to 08/2019
DINE BI GHAN INCCity, STATE,
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Prepared salads and appetizers to back up kitchen staff.
  • Served average of [Number] patrons daily at [Type] restaurant with exceptional service.
  • Partnered with team members to efficiently serve food and beverages.
  • Promoted desserts, appetizers and specialty drinks.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Plated food and ensured plate presentation and food quality were of highest standard.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Greeted newly seated guests quickly and efficiently.
  • Prepared and served cold, hot and [Type] beverages to guests.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Sent orders to kitchen staff by [Action].
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Education and Training
High School Diploma: , Expected in 05/2018
Chinle High School - Chinle, AZ
GPA:
: Law Advocate, Expected in
Navajo Technical University - Chinle, AZ,
GPA:
Certifications
  • First Aid/CPR
  • Cisco Certified Network Associate (CCNA)

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Resume Strength

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  • Personalization
  • Strong Summary
  • Target Job
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Resume Overview

School Attended
  • Chinle High School
  • Navajo Technical University
Job Titles Held:
  • Denny's
  • Corrections Officer
  • Server
Degrees
  • High School Diploma
  • Some College (No Degree)

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