Customer service management professional experienced in credit card services, the restaurant industry and hospitality. Team
player with exceptional listening and critical thinking skills.
Creative problem solver Exceptional communication skills
Trusted key holder Quick learner
Strong client relations
Delivery Driver06/2014 to CurrentPapa John's PizzaCarrollton, TX
Deliver exceptional food and service by greeting and serving customers in a timely, friendly manner to homes, businesses and churches.
Room Attendant12/2016 to 05/2017Holiday InnThe Colony, TexasGathered and emptied trash bins. Stripped rooms of dirty towels and linen. Sanitized bathroom and bedrooms. Applied clean linens and vacuumed carpet. Replenished clean towels and toiletries in bathroom. Dusted and mopped all hard surfaces.
General Manager07/2011 to 03/2014CSPH dba Domino's Pizza Sovereign RowDallas, TX
Promoted a positive atmosphere and ensured excellent customer dining experiences for delivery and
Earned upper management trust by serving as key holder, responsibly opening and closing store.
Accurately inventoried food, beverages and supplies.
Managed cash and balanced cash drawers.
Placed weekly food and beverage orders with vendors.
Accurately took food orders from customers over the phone and in person.
Prepared all pizza products with a passion.
Oversaw a crew of 15-30 employees.
Quickly identified problem situations and skillfully resolved incidents to ensure seamless flow of
Carefully interviewed, selected, trained and supervised staff.
Recognized and formally acknowledged outstanding staff performance to boost company morale and
Senior Credit Analyst06/2006 to 06/2011The Neiman Marcus GroupSt Dallas, TX
Addressed and resolved customer complaints empathetically and professionally.
Analyzed credit card applications.
Evaluated increasing credit card limits.
Met or exceeded service and quality standards every review period.
Education and Training
High School Diploma1991South Grand Prairie High SchoolGrand Prairie, TX